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25 Apple Watch Impressions, Wants, and Thoughts

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Screenshot from my Watch of me using Watch to take picture from iPhone. Whoa. Meta.

Buying the Apple Watch on day one for me was the precise opposite of buying an iPad – I had absolutely no idea why I was buying it, but figured I’d either like/love it, or return/eBay it – in other words, no downside. One week into using it, and I’m well into Like, but not yet at Love. I’d hold the core Watch functionality at 50% accountable for the Like, 30% for Apple apps, and 20% for third-party apps.  Or, as I see it, as long as better apps come along, which is inevitable, I may soon Love the Watch. And astute readers know that I must end this post with “only time will tell” – apologies.

If you want to learn more about the Watch, or read countless “must-get” App lists, I’m sure you can figure that out. I’m focusing specifically on my personal impressions and experiences. Here they are, in no particular order.

1. Having the Watch is relaxing.

I put this first, as it’s the most important thing about the Watch. My iPhone now spends about 90% more time in my pocket, I don’t leave it out on tables or my desk, it’s just away. I can deal with at least 2/3 of my notifications through my Watch, and they go away. Further, I feel less urges to glance at my phone – ever. Considering how much I find notifications distracting and frustrating, yet utterly necessary in modern life, the Watch is a clear win on the claim of helping you deal with the basics of modern interruptions.

2. There are some useless apps:

For non-Apple Watch owners, know this: 100% of your regular Notifications will appear on the Watch. So much like how annoying apps that just show you the content of a blog can be, Watch apps that just show you something you’d get via Notifications are pretty silly at this point. Perhaps my feelings on this will change with more than a week’s exposure, but I’m seeing a lot of things I don’t need to see.

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3. There is a lot more iPhone co-dependency than I thought/expected

The Watch doesn’t talk to any other of my Apple products – so notifications from iPad/Macbook don’t hit my wrist. It’s specifically an extension of the iPhone. Further, there are many Watch apps, including those from Apple, which require significant phone-based interactions to work. This isn’t a good/bad thing, but it’s an important mindset.

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Letterpad game

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Post-Shazaming a song

4. Prediction: App Management is going to become a problem

Installing Apps happens via your iPhone, where you manually, on an app-by-app basis, “install” them to your Watch. It’s seamless and elegant. Or it is as long as I still have less than 50 apps with Watch functionality. When this hits 100+ apps, it’s going to be a nuisance. Ditto for “navigating” apps on the Watch.

 

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Installing an app on the Watch

5. The Digital Crown is awesome, intuitive, and I love using it. And I forget about it a lot.

It’s smooth and elegant, and whenever I remember to use it, it works exactly as I’d hope/expect it to. But most of the time I forget it’s there, as I’m soooo used to everything being touch-based. Not that it should work different on the Watch, but it’s a “Getting Used to it” curve.

6. Some very clever app examples.

There really aren’t a ton at this stage, but the “promise of what’s to come” is already clearly in the air. Here are my standouts:

a) Uber

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Perfect use of Watch. Either Summon your Uber, or see Current Status of Uber. A+ implementation.

b) Apple MapsIMG_6578

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Browsing, Searching, Contacts’ addresses, and everything you might want. Well done.

c) Apple Maps Navigation mode

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Having the Watch vibrate right when I need to turn is amazingly helpful. Possibly the most useful specific feature on the Watch overall.

d) Charles Schwab

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Pulls in my portfolio with quick at-a-glance info. Not particularly better than Apple’s own Stocks, but it’s my personal/actual portfolio, so no manual changes necessary.

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This is Apple Stocks – also nicely done, just showing for comparison.

 

 

 

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“Force Push” in Schwab app enables a 1-click to start a trade, which you complete on the Phone. Perfect use of “get a notification, trigger an action.”

e) Transit

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Real-time, geo-located public transportation. So much better than pulling out the iPhone for same info.

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Also able to pull up most recently booked trip on your iPhone

One caveat re Transit – I think it’s just a bug, but I’ve found it just doesn’t always update properly, and sometimes I’m at the office and it still thinks I’m at home.

f) SPG

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Upcoming Reservations, Points/Status, and keyless entry!

g) Yelp

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Find restaurants near you in seconds. And it works. And they keep it simple.

h) Circa

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Candidly I don’t use Circa as much as Zite for my news reader, but their integration of recent headlines is perfectly done. Haven’t tried Flipboard yet.

i) Mailchimp

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I really like the at-a-glance look at email campaign statuses. Another example of a non-ambitious, useful little app. That said, I doubt I’ll actually use it much, as I rarely just want to look at campaigns from such a high-level.

j) Wunderlist

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If you are already a Wunderlist user, their Watch extension works exactly right. Quick glances, ability to mark things done, etc.

7. There’s also a lot of “still waiting for the a-ha moment” apps. 

I have to imagine as an app developer with no prior history of the Watch that it’s a very difficult thing to have projected the how of people using it. So I think there’s a lot of “1.0 efforts” that will get better over time, but for now leave me a little “huh?”

 

Also, I think there’s a lot of apps that just didn’t need full extensions to the Watch, where a basic Push Notification does the job. Some examples:

a) Calm

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So it’s like the built-in timer, but with nicer background? Am I supposed to stare at this? Because if so, I’m not feeling Calmer…

b) Mint

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Granted I haven’t seen any real improvements to Mint since their acquisition, but this is a real throwaway. Poorly implemented, confusing to set up, and questionable value proposition. Would be better as simple push notifications.

c) Apple Store

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Haven’t yet figured out why I need this app. Maybe I just don’t buy enough products?

d) Starbucks

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Maybe when any Starbucks actually put Apple Pay terminals in place I’ll love this, but until then, it’s pretty useless.

e) Twitter

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Twitter seems to make a lot of people’s “top Apps for Watch” list. For me it’s a pretty mediocre experience, with hard-to-read individual Tweets (often cut off before 140 characters), impossible to Tweet usefully (no links, hashtags, @replies, etc). Twitter on Watch seems like just a bridge too far for an already difficult-to-use Twitter experience.

f) Skype

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I honestly don’t know what I was/should’ve been expecting here, but Skype on your Watch without even support for audio-only calls is pretty weak.

There’s oodles more, including some native apps, that could do a lot better, but again, 1.0.

8. Siri is making a lot more sense, and it’s working really well.

I’ve always enjoyed Siri, even as a fairly infrequent user, I thought it was a great foray into trying to make computing more invisible. On the Watch, though, I use it a lot, and find it works better than I expect – particularly for texting folks.

9. Evernote and Uber are the kind of apps that will lead to Love

Evernote on my wrist is nice for quickly searching for important info. But it’s much much cooler as a record a memo feature. My only wish would be recording audio memos – something I’m shocked isn’t default functionality  between the Watch and iPhone.

Uber, however, may be the most perfectly designed Watch app out there. Launch the app, and within a few seconds the familiar “get an Uber” button appears. Perfect, as I don’t care about my Profile or Invite a Friend or the few other things Uber can do in the iPhone app. Then, with an Uber en route, I get the visible countdown and map/status until the driver’s arrived. Them, while driving, I see the map of where we’re going. It’s just perfectly done.

IMG_656610. Photos is far more compelling than I’d have projected

I was pretty skeptical of any use of Photos on the Watch – considering how small they are. But I really enjoy having my Favorites album synched – it’s visually very attractive, a great reminder of using the Digital Crown, and a nice/comfortable feeling.

11. Force Touch is a great experience concept.

Your fingers have a tremendous amount of nerve endings and are incredibly sensitive “devices”. So having the “push a little harder to cause an action” is welcome, easy, and intuitive, and I’d hope to see it come to other touch-input products in the near-term.

12. I’m more impressed with battery life than I was expecting

I find I only need to charge it every other night – which, as a non-Watch-owning friend pointed out to me is quite frequent from a watch perspective. But considering the expectations were set around charging it nightly, I’m pretty happy so far.

13. The Remote and Navigation are the best apps from Apple

Beyond basic notifications, the apps I use the most proactively are Remote and Nav. For Remote, it just works really well, and I frequently misplace my Apple TV remote as it is. For Nav, the physical reinforcement of “turn soon” works great in areas where you really need your GPS – especially those “do I turn here or the next block???” moments.

14. I haven’t gotten my head around Activity yet

I like getting told to stand up once an hour – and generally I’m doing whatever it tells me to. And I like seeing the steps, and calorie count, etc. I don’t know if it does (or doesn’t) motivate me, and I don’t trust the accuracy (not that I distrust the effort/intent, just that I doubt all fitness tracking at present). Maybe I just don’t care much about quantified self – I feel pretty good with unquantified me.

15. I want more extension-of-my-iPhone functionality

My Watch should tell me when my iPhone is low on power or fully charged, and should give me the option to show iPhone battery life in the Watch Face. Ditto for cell signal/wifi connection. In both cases (power/network), these are essential pieces of information for actually using my Watch, and should be available at a glance.

16. Want. More. Faces.

17. The Watch could be a bit smarter.

It’s super-easy to add Timer or Stopwatch to the Faces. But if I don’t have it on, and I do have a timer going, shouldn’t this be a “trumping” level of visibility? I really like using timers in general (17 minutes of intermission between periods), but feel this should be perennially visible when active.IMG_6565

18. The Watch-to-Watch functionality is cool, but too hard to get using.

There’s literally no way for me to determine which of my contacts has a Watch, which really tears apart the concept of how cool the “send a gesture/tap” to a friend features are (and they are cool). Shouldn’t something in my iCloud ecosystem help me figure out who these potentially wonderful people are, and even where?

19. No more Phantom Ringing Upper Thigh

I’ve stated several times how calming the Watch is – but one especially pleasant side effect is I never “wonder” if I got a notification anymore. Phantom Wrist doesn’t appear to be a thing, and I already have stopped expecting it elsewhere.

20. Phone calls sound surprisingly good

Not sure where the mic is on it (and frankly, I don’t care), but I’ve had a few calls on it without the other party even thinking they were on speakerphone, let along Dick Tracy style. I’ve also noticed that if I take calls on it in windy environments, it actually outperforms the iPhone for avoiding wind tunnel conversation effect.

21. It’s not 100% calibrated

I definitely find times when I “pull up” the Watch, only to see a blank screen. And even a shake or two might still leave it blank. Further, sometimes I just have my arm at an angle and the Watch seems to think I’ve “noticed” a notification. I assume this will improve over time.

22. I don’t feel as lame as I’d think using the Watch

Whether it’s taking a call, replying to a quick text, or looking at a notification, it feels much more natural than I’d expect. That said, I’ve caught myself several times in the “I should really just pull out my iPhone” phase of things. Curious to see how this calibrates over time for me personally.

23. Others get very excited to see it.IMG_6560

Was at my bank a few days back, I think I sold 3-4 of them in the span of 2 minutes just by answering a text. There’s something that’s gotten people really excited here. Again, not sure how this plays out in the long term.

24. I want more in-iOs integration

On my iPhone, a calendar location is instantly linked to launching Maps. Not true on Watch – but I don’t see why not. When I scan an email on my Watch, all links have been stripped. Why not just give me the chance to pull it up in Safari on my iPhone, I can look at it later. It could even go into Reading List automatically. There’s a lot of these little “in between” moments that I think could be improved over time.

25. It’s still a keeper

I can’t project 3 months out, once the fascination has worn off. But as of now, I have no desire to return it, I enjoy wearing it from morning til night (I don’t bring any “connected” products into my bedroom/sleepytime places), and I feel it’s a general improvement to digital living. Or is that living digitally?

Will I say the same in a year? Well, as forewarned many words ago – only time will tell.

 

Let’s Start Fixing Twitter – For Real

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It’s fair to say that for many mainstream users, the Twitter experience is pretty broken for anything other than celebrity stalking. It’s way too easy to make mistakes with serious consequences (DM for the fail), @replies are wonky, and #hashtags #really #OMG #canwekilltheseobnoxiousthings #JimmyFallon #JustinTimberlake #FTW.  Real-time translation is nice, but it’s the sprinkles, not the cake. Here are my simple fixes to the Twitter experience that I’d love to see happen:

Fix media tweets.

Here’s a recent tweet with an image link:
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Why on earth is there a link, highly visible, to the exact page the user is on? This makes, literally, no sense and contributes to a cluttered interface. Fix this: removing all awkward links.

Eliminate character use for @mentions

Personally I’d question the 140-character limit at this point – it’s arbitrary and while limits are a good thing, maybe 200 is better? Maybe 250? Who knows? Frcing txtspk on nrml ppl is rlly annoying if u want their attn in the long run. Kthxbye.  Either way, using characters in communications means the system discourages people with longer twitter names from conversations, and further discourages users from having engagements with multiple people simultaneously. So @ESPN is rewarded, @BleacherReport is punished. And those poor @Kardashians. Fix this: each @reply only counts as a single character each.

So now I could write a tweet that could include @all @three @kardashians but those 22 characters would be reduced to 3, and I’d still have tons of space for telling them how amazing they are and make the world a better place. I mean, I don’t actually know what they do, but they wouldn’t be so popular if they weren’t somehow contributing to the greater good, I assume.

Ditto for hashtags and URLs

Before I go into whether or not I think #hashtags #make #sense, again if we want to see more engagements with more people on more topics, Twitter should encourage their use (and links), as opposed to discourage it. Even with a URL shortener (next topic), linking out takes up far too much of my precious character space. Fix this: each #hashtag and link only count as a single character each.

Auto-fix ALL link URLs with sensical content

I don’t want to see a bit.ly or an ow.ly or a t.co – ever again.

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Why do we have to see these things? Beyond the possibility for malicious links, it’s just not necessary.  Fix this: The twitter “client” (web or mobile app) should replace all these links with either the full destination URL, or better yet, the Title tag of the destination page.

Eliminate “mistakes” in DM or @replies

In every medium but Twitter, mistakes are correctible before sending. Sure you might have meant to BCC your colleague instead of CC’ing them, or you accidentally hit reply-all, but these mistakes are in plain sight prior to hitting send. In Twitter-land, since one can create a DM via the Create Tweet button, it’s far too easy to make a mistake.

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Similarly, I’d make a big wager that even highly proficient Twitter users are unaware that tweets starting with an @reply are NOT seen by their followers in their own feed. So when someone wants to go on a “@brandname you destroyed my life” rant with the intent of public visibility, then wonders why there’s no retweets happening, they should be able to figure it out. Fix this: eliminate the ability to craft DMs other than by the “DM” button, and add a pop-up informing the user about their attempts at either manual DMs or @replies so they understand the consequence of the Tweet.

Fix Search & Hashtags

I am not an expert at search, but I accept that trying to search a colossal data feed that’s constantly moving and updating sounds like a big problem. And hashtags are just plain ugly. But either way, it is increasingly true that neither manual search or following hashtags is an effective way to get information out of the Twitter stream beyond a lot of noise. Fix this: you’re kind of on your own here, but you employ a lot of smart people – make this a priority.

Improve the Game Mechanics

Last I read the average Twitter user (who even Tweets, at all) has about a dozen followers, most of whom are likely just bots informing them about deals they could get on new iPads. There’s literally no way to “catch up” to people who started a few years ahead of them, and because follower count is so prominently displayed across all aspects of Twitter, the game mechanics inherently discourage becoming an active user. Fix this: there are tons of ways to improve the find & follow experience, which must become part of onboarding and daily use. 

Conclusion

I could go on a lot longer on little tweaks here and there. Twitter still has, in my eyes, a lot of interesting potential in so many different fields – but it just has to focus focus focus on product and user engagement. Trending topics is increasingly annoying, the new user experience is still mostly a disaster, etc. Maybe I’ll write another post, or leave it to you to comment here and add your thoughts. Then we can all tweet about it with hashtags and such!

 

6 Reasons Why Apple Won’t Announce NFC Payments

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DisCo-Stan-Za

Disclosure: This is a Guest-contributed Post

In the early part of the last decade, when everyone was carrying blackberries and phones, the big buzzword was “convergence.”  We couldn’t wait to have our phone mashup with our email device and carry just one electronic gadget that did both.  The iPhone launched and, though Blackberrys had added phone capabilities, this was true convergence as you could do email, browse the web, make phone calls (sometimes depending on AT&T), and listen to music.  This was the first widely adopted and functional “SmartPhone”.

We’re still looking for that great convergence of your Smart Phone with our wallets and every Apple release is preceded by rumors of Near Field Communication (NFC) and mobile wallet.  Here are the reasons why as much as I’d love to ditch my George Costanza-sized wallet for one device, this isn’t going to happen this year:

1. Stores don’t take NFC

Sure there are some stores that have NFC terminals, but those account for about 2% of all terminals world-wide.  For those drugstores like CVS and Duane Reade that do have NFC, it’s painful to watch a clerk try to be helpful when they have no idea how the technology works.  Apple won’t ship a phone with NFC payments that only works in some stores, some of the time.

2. It’s not Globally Equivalent

When Apple ships a product it generally is the same product around the globe.  There aren’t iPhone 4x’s in Singapore and iPhone4z’s in Germany.  The world gets the same platform with a few modifications to radio frequencies.  Sure, they add currencies and countries to iTunes over time, but a core capability always ships around the globe within months.

3. Apple isn’t first to market

Remember the Creative Nomad Jukebox.  Most of you won’t, but this was one of the many MP3 players that launched before the iPod . How about the Treo mobile phone and email device. Apple is notorious for not being the first to market with a piece of hardware, but when they launch getting it so right that it blows everyone away.  There are plenty of people trying to do NFC like ISIS – the consortium of carriers, MCX – the consortium of merchants, Google – the consortium of Google.  Apple is happy to wait and watch how they fail, let them educate the market and spend to “terminalize” stores and then swoop in many years later with an updated PassBook that you’ve been using to go to concerts, movies, board airplanes, etc.

4. Payments is messy

Payments is a complicated beast that has so many hands in the cookie jar of a transaction taking their crumbs that it’s hard to distinguish from beltway politics.  When you think of where apple would fit in the ecosystem, they closest you get is a PayPal solution for online, where they can set the merchant discount rate.  At the store, unless they became their own payment mark (not happening in 2 weeks), then they’d be riding on someone elses “rails” (Visa, MasterCard, Discover, Amex).   Sharing in this transaction with a partner upon whom they’d be reliant is not a very Apple thing to do.  They own customers and ecosystems.  They don’t share so well.  Also, payments is a high-touch, customer complaint wellspring.  Without accruing a lot of value to Apple, it doesn’t seem likely they would work to add this without nailing all the other promotional goodness that would yield benefit.

5. Apple isn’t an advertising company

The real money is in promotions and advertising where you don’t take .05% of a transaction,but get to take a bigger chunk by delivering a lead or changing customer behaviour. In previous efforts around advertising, Apple hasn’t had the stomach for these messy and high touch endeavors.  Look at iAd and why you don’t see Apple competing, seriously, with Google or even Facebook on that front.  They make software and hardware.  They generally aren’t great at services.

6. Swipe isn’t broken

Finally, Apple likes to create step-change in consumer experiences.  Swipe isn’t broken, nor does tap add that much ease of use and simplicity.  Anytime I’ve stood behind someone trying to pay with their mobile phone, I watch as customers get mad while they try and open the payments app, enter the pin code, and wait for the clerk to understand what’s happened because they didn’t hand over a credit card or cash.

So, while Apple may launch a neat way to share songs or photos using BlueTooth LE or NFC, or greater enhancements to their ecosystem of entertainment like a more robust remote for your apple TV, I don’t see payments coming anytime soon for physical world transactions.

Introducing NextGuide

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It’s my pleasure to unveil my newest product, NextGuide.  NextGuide is a hyper-personalized TV listings guide designed specifically for the iPad™.  It’s been a six month labor of lots and lots of love, and I’m extremely excited to tell you about it.  In a nutshell?  We went to the drawing board and utterly reinvented the concept of the TV program guide.

If you think about the concept of a “guide” it’s something that’s evolved over 60 years from supporting 3 to 13 to 80 to 500+ channels.  But that’s really all it does, and let’s face it, we no longer live in a 500-channel world.  We live in a 500 channel, plus tens of thousands of hours of streaming content on services like Netflix, huge libraries of video on demand from our cable and satellite companies, as well as iTunes itself.  It’s effectively an infinite content landscape, and having so much content has crippled the formerly easy process of discovering shows to watch.

As an example, in my house at night, we start by browsing our DVR library, don’t see anything we’re in the mood for, then switch over to live TV.  After browsing (painfully) the grid for a while, we give up, turn on the Apple TV, and head to Netflix.  Netflix is great, but I have a tendency to see stuff I already know about – Mad Men, Dexter, Weeds, Breaking Bad, etc – all great shows, but not really anything new that I’m ready to consume.  Part of the problem here is catch-up TV: if I’ve never watched Mad Men before then I’m a good 80+ hours away from catching up to live, and that sounds painful.  Anyhow, after an unsuccessful attempt to find something to stream, I generally end up watching whatever’s on (either Cops, the Shawshank Redemption, or an infomercial), then go to sleep.  Sound familiar at all?

So we invented NextGuide, designed to actually help me discover things I *want* to watch. We do that by tilting the concept of Channels, Times, and Genres on its head a little, and instead focus on Shows, People, and Interests.

Shows – we believe people care more about the show they watch than the channel number or time it airs.  So NextGuide uses beautiful show cover art to make it easy to find things and “escape” the grid view of numbers and times.

People – we believe TV remains a central zeitgeist component to modern society. When was the last time you chatted with any friend about a show you like (or love)?  Probably in the past day or so.  NextGuide makes it ridiculously easy to turn conversations, not to mention Facebook Likes, into easily discoverable shows.

Interests – we believe people care about finding things of interest to them, personally.  We all have interests, from bands to sports, from cities to hobbies, and these interests define so much of our lives. NextGuide connects you to your interests, and finds them all on TV and streaming services, in a seamless, organic way.  Examples of what NextGuide’s found for me over the past few weeks: Bill Murray’s guest appearance on Letterman (seriously, how would I even have known that unless I watch every night??), a live Coldplay concert on Palladium (I didn’t even know the channel was in my lineup), and Bizarre Foods goes to San Francisco (not a show I normally care for, but had to see what Andrew found in my city).

That’s enough writing already, this is one of those apps you just have to experience to get a sense of what we’ve done. It’s a complete paradigm shift for TV viewing, and I’m happy to share it with you.  You can download it from the App Store, or watch our quick intro video below.

Introducing NextGuide from Dijit Media on Vimeo.

I can’t wait for your feedback, thanks so much for trying out the app.  Thanks to Apple for inventing the iPad so we could have such a cool platform to bring something like this to life. Extra special thanks to my family, friends, coworkers and investors who have made the process of inventing something disruptive more fun than I think I really deserve.

We are getting some amazing press so far today, here are some great pieces:

Oh, and here’s the actual announcement on our newly revised site!

Redefining TV in a Mobile World

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I had the honor to present on a “disruptive” topic at the Grow2012 conference last month in Vancouver, and, big surprise, I opted to talk about TV.  I decided to take a bit of a departure from many of my typical presentations and focus on the myths and truths (or at least truthiness) about disruption in the TV industry, with a focus on how our mobile lifestyles are changing the way we think about television.  Here’s the video (and slides):

Slides:

9 Shortcuts That Would Improve the iPad (with Keyboard) Experience

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At this point, my iPad has effectively replaced my laptop for everything other than photo management and documents.  The former isn’t going to change, but I realized that having a keyboard might notably improve my ability to work on longer docs and emails.  I’m currently trying out the Apple wireless keyboard (with handy protective sleeve from local vendor SFBags) though I’ll also give the new Logitech ultrathin keyboard a try (if/when it ever ships).

In my first day the difference was notable.  I’ve created Evernotes, long emails, and in general found the keyboard goes a long way.  Yay for that. Further, there are some handy keyboard shortcuts that make using it even more pleasant.  But I think this could go a long way from where it is.  Granted, there’s no debate that the overall experience around finger-based controls and gestures absolutely trumps using a keyboard, but that doesn’t mean a few power features couldn’t go a long way.  Here are some hopefully easy-to-implement shortcuts that I think would improve the existing experience:

1. Multi-task app switcher (⌘-tab)
Pushing this combo in OS X results in an application switcher.  You can use your mouse to pick an app, or arrows to navigate between them.  Same functionality could be present in the iPad – and once you are using a keyboard, it’s actually fairly inconvenient to tap on the screen to do this.

2. Menus (⌘-N, ⌘-R, ⌘-D, etc)
In an app-specific sense, enable shortcuts for “menu features.”  For example, in Mail, ⌘-N could start a New Message,  ⌘-R could reply, ⌘-D could delete, etc.  App developers could have certain liberty here (potentially) or there could just be a limited set of commands.  Either would be good for any “text-heavy” app where the keyboard is in use.

3. Home  (⌘-Esc or ⌘-Eject, etc)
Simple one – exit the current app back to the home screen.

4. Navigation (⌘-cursor keys)
Per (1) above, but extend it further: if the user is in the “Springboard” interface (aka the “home screen” where you pick an app), enable me to rapidly scroll through apps (or pages of apps) with the keyboard.

5. Switch windows (tab)
Inside any app (with support), the Tab key should switch between windows/frames/inputs.  This is already present in Mail, but only when composing messages.  Why not elsewhere?

6. App shortcuts (⌘-1, ⌘-2, or F1, F2, etc)
This is definitely a “power user” feature, but let me assign 10 apps I use a lot, and quickly launch them from the keyboard.  Alternately, these could be restricted to the 6 apps in the Dock (at the bottom of the home screen).

7. Search (⌘-space)
Much like other tips above, this is borrowing straight out of OS X.  Especially considering the amount search is intended for active use within iOS.

8. Settings (⌘-,)
On my Mac, pushing ⌘-, shows preferences for that application.  In iOS, there’s a global settings screen (not to mention the plethora of apps that have their own).  This shortcut could launch either.

9. Settings Toggles (⌘-F1, ⌘-F2, etc)
Could be predetermined or user-configurable, but how about direct access to toggling certain settings, such as airplane mode, WiFi on/off, etc.  I’d want a Bluetooth one too, but it’d probably only work in one way…

I know in the grand scheme of things this is a pretty minor issue.  The grand majority of iPad owners aren’t using keyboards, and probably never will.  But if someone had time to program Siri with enough depth to tell Zooey Deschanel that it’s not raining out, I can’t see this being too far out of scope…

Some TV is Created More Equal Than Others

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As one could imagine, I end up in a lot of conversations about second screen TV apps, companion apps, social TV, etc.  Virtually every discussion takes some long varied road to get to a point where all involved agree that the only rule in building next generation TV platforms and products is this: not all TV shows are alike, and experiences must be built with this rule in mind.

Let’s start with #SocialTV – broadly defined in current terms as “people tweeting, checking in, and liking TV shows on social media platforms.”  While I’m pretty jaded in my belief that this is resoundingly uninteresting as a topic, it’s important to think of it on a per-genre basis, and in fact, a per show basis.  One could state that “dramas” for example won’t garner much social TV activity – who really cares about checking in to shows like CSI or House?  Then along comes Game of Thrones, rule broken.  Then you could use Game of Thrones data to claim people don’t tweet while watching live TV.  And along comes sports and reality shows.

When it comes to planning and thinking about how users may/will behave regarding social TV and shows, I recommend thinking about it from two perspectives: (1) live interaction and (2) cultural impact.  The personal drivers for a lot of these activities have to do with the social perspective.  People are interested in “connecting” with others, which drives the interactions (tweeting about your team, someone getting voted off the island, etc).  People are also interested in being part of the cultural zeitgeist – Game of Thrones is “in” and “cool” to tweet about, whereas CSI and House are not.

Next up are companion apps – smartphone and/or iPad apps designed for use during a TV show.  As above, the potential value creation here is entirely about the content.  Do users really want to pull out their phones and read trivia while watching an intense or immersive show like Game of Thrones or The Good Wife?  Doubtful.  Am I going to look away from a visually-rich experience such as Planet Earth? Or how about Family Guy, where half the show is visual gags?  Seems unlikely.  But during any reality show, game show, talk show, or sports? I’d guess there’s a huge opportunity here.

Same moral as above, the right companion apps keep the content in mind.  First, we really don’t need (or want) a dedicated companion experience for every single show that airs – it’s just plain unnecessary.  But regardless of that, the experiences should think about the audience and how they want to interact.  Sports is all about real-time and stats.  Cooking shows, on the other hand, don’t need a real-time experience, but yet offering recipes, how-to, pictures, etc that can be bookmarked, archived, and viewed in the future is quite handy.  Complicated plot-driven shows can offer complementary experiences that supply background or other pertinent information to help audiences keep up with whatever’s going on.

Enhanced content offerings – featurettes, behind-the-scenes, and other options that plunge the user in a further immersive landscape blah blah blah. Now, speaking as the guy who watched all 3 Lord of the Rings movies, extended cut, with director’s commentary on, there’s no question a marketplace exists for extra content.  Blooper reels.  Making-of’s.  Interviews with Cast & Crew.  The key focus again is identifying the right content for the right show and deploying it in the right place.

Do I really need a dedicated app for my iPad just to get extra content for each show I like?  Do I need to subscribe to something?  I think, fundamentally, content creators and technologists need to really spend time crafting the right offering for each individual show.  For example, having the “webisodes” of The Office available openly via Facebook each week is a great solution to enhance that offering.  But if I needed an Office app, with a new Office username and password, would it be worth the investment beyond the “Like”?  Doubtful.

Overall, the time has come for TV technologists, creators, producers, etc to work together to avoid one-size-fits-all approaches to TV experiences.  Every show, every network, every device, and every platform should be regarded as a unique opportunity to engage an audience and tell a story.  Except, of course, for reality shows about celebutantes, which should just go away. Please folks, just do the right thing here.  We can find a cure, we can make it happen.  We can do it!

Why 2nd Screen Superbowl Ad and Social TV Experiences Suffered

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According to Lost Remote, social media was en fuego during the Super Bowl this year.  Bluefin Labs contributed to these stats, and found over 12 million “social media comments” during the game.  Another element Lost Remote tracked were the plurality of Social TV Second Screen Apps in play:

The best second-screen experience: To start things off, we checked into the game on GetGlue, Miso,IntoNow, Shazam, ConnecTV, Umami, Foursquare and Viggle. Ok, that’s overkill, but we wanted to give them a spin on the biggest social TV event of the year. For starters, GetGlue sailed passed its all-time check-in, counting over 100,000 before halftime and 150,000 total for the game, 3X its all-time record (the company doubled its servers for the Super Bowl.) We’re let you know of other second-screen stats when we get them.

Now that doesn’t include the “official” Super Bowl app, NBC Sports, or a few other options.  But overall, I’m see a glass is half empty scenario myself.

The problem was in the experiences.  I tweeted a couple of times during the game, by using the Twitter app, which was native and easy to do.  The thought of launching another app, just to get something that would enable be to tweet never even crossed my mind.  In reality, most of these apps actually got in the way of the experience.  And yes, while there was tons of tweeting and updates occurring, I’d lay down a strong bet most of this was about people posting, not reading what others were posting.

I also found the Super Bowl ads highlighted two major flaws in the ad experience.  Shazam got a lot of pre-game buzz for all their ad partners.  Sounds cool in theory, but the experience is just plain lousy.  First, the commerical starts airing.  Then, at some point in the middle of the ad a little Shazam logo appears somewhere on the screen (I only noticed it a handful of times personally).  At this moment, the viewer must grab their phone, turn it on, unlock it, switch to the Shazam app, and then – and this is important – get everyone in the room to be quiet for 7-10 seconds.  Great in theory, but this is not a good experience for any user.

The second was a QR code which displayed on screen.  This in my eyes was even worse than Shazam, since QR codes require the user to have a QR app, which is just too obtuse for the average viewer.

worst. crossword. ever.

Compare either the Shazam or QR experience to having a simple URL onscreen.  Is it really easier to go through all the hassle and end up on the Honda website, or just tell the user to go to honda.com?  Plus, by obfuscating the simple methods, advertisers lose brand reinforcement AND are busy handing over the experience to a third party.  Similarly, when it comes to social experiences, is it to a consumers’ advantage to launch an app just to get an update into Twitter or Facebook, or to just use the native ones?

These experiences have come a long way, and are offering exciting potential for the future of TV and second screens.  But so far, we’re clearly at the infancy of what the consumer can use to really “enhance” a TV offering.  I hope some or many of these offerings will improve over the years, and really create a better experience, not one that makes us work harder just to watch TV.

It's got a pen?!

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For the 14 people who missed the Super Bowl this year, a “notable” commercial was the debut of the Samsung Galaxy Note, which basically enlisted virtually every trick of the trade.  Hipster rock band? Check. Playful teasing of Apple users? Check. Flashy seeming new gadget? Check. Tablet with a stylus? Check.  Wait a sec, rewind, what is this, 1998?  Or, as I tweeted (and BTW, Twitter – yet another simple feature: enable easy embedding and reblogging of tweets to other platforms, because screenshots? really?):

So my advice this evening is to Samsung and everyone else competing with the iPad – which is actually nobody in reality.  If you want to play this game, you need to stop grasping at straws.  Go build a damn good product and the market will support your endeavors.  I’d heard some interesting buzz about the Note, that it might be the first “other” tablet to give the iPad a real run for its money.  And then? StylusGate.

Now wait, maybe it’s not about consumers.  Maybe it’s enterprise or other specific applications.  I’m sure there’s a decent market in several verticals for a tablet with a stylus (something I blogged about a full year ago now!).  But your marketing wasn’t about some productivity device, it was about consumers.

Does anyone really think any hipster, businessman, student, soccer mom, or any other typical consumer with an iota of self-respect would walk around using a stylus when everyone else doesn’t have to and can accomplish the exact same goals?  That commercial didn’t show a product superior to an iPad.

That’s the key thing here.  The stylus is showing up in an effort to get on par with the iPad’s user experience.

Except it doesn’t.

Not even close.

Did Manufacturers Lose $2 BILLION on Android Tablets Last Quarter?

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Strategy Analytics announced today: “Android Captures Record 39 Percent Share of Global Tablet Shipments in Q4 2011”.  Bloggers go nuts with it, headlines such as “Android Grabs 10% Tablet Market Share from Apple in Q4 2011” and “Android tablets gain ground with 10.5 million sales in Q4 2011“.  Here’s a quick fact check: the report was about tablets shipped, not sold.  Sounds like a minor little nit, but it isn’t, and if you’ve never been inside the actual business of hardware before, it’s a fairly common mistake.

Shipping a product implies it’s been manufactured, packaged, and transported into a distribution facility, and in some way allocated by a retailer.  It hasn’t necessarily been purchased by the retailer yet, nor has it been sold to a consumer.  Which means a massive cost was incurred by the manufacturer, with no revenue so far.  Further, even if the retailer has made some form of purchasing agreement/commitment, they typically have many many ways to back out if units aren’t moving.  All, of course, at the expense of the manufacturer.  This is how Logitech lost $100 million on the Revues, as they made a bunch, but couldn’t sell them.  As Seinfeld might’ve put it: “See, you know how to ship the product, you just don’t know how to sell the product and that’s really the most important part of the product, the selling. Anybody can just ship them.”

So let’s go back to that report.  10.5 million Android tablets shipped in Q4.  Not too shabby.  Now Apple did just announce they sold 15.4 million iPads in the same quarter.  So we know we aren’t talking oranges-to-oranges comparisons already.

I’m going to add in a personal observation/anecdote here, take it with a grain of salt.  In the past year, at over 20 conferences, 30 flights, and possibly hundreds of meetings, I’ve seen about 15 android tablets in use “in the wild”.  I’ll go as high as 20.  That’s it.  Not only isn’t it close to 40%, it’s not even close to 1% of the tablets I’ve seen in use, in every major metropolitan area in North America.  But that’s not a fair way to look at it, so I’ll assume I’m off by a few percent, especially including the international market plus the recent hotness of the  Kindle Fire.

But let’s pretend they somehow sell-through 5% of the total tablet market, as defined by iPad sales.  That’s 750,000 units sold.  Maybe a little low, but as I scan the numbers from a bunch of different reports, doesn’t seem too far off the mark (NPD reported a grand total of 1.2 million non-Apple tablets sold between Jan-Oct last year).  Let’s bump it to a cool million, just to seem “fair”.  That leaves manufacturers with 9 million unsold tablets.

According to a variety of reports (best from iSuppli), tablets cost manufacturers between $200-$300 to manufacture, on average.  So again, averaging it all out (which isn’t exactly right, but that’s kind of the theme of my blog anyway, right?) at $250 times 9 million units equals holy crap.

$2,250,000,000

Oh, and this doesn’t include marketing, packaging, shipping, warehousing, taxes, and all the other costs involved.  Please, somebody, show me how I’m wrong!  No, seriously, I don’t actually want to be right here!

My Top 8 iPad Apps of 2011

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On Friday I listed my top iPhone apps that I’m using frequently.  Here’s the list of what I love on my iPad:

Evernote

Evernote is one of my few mobile/iPad/Web/OS X utilities – I use it everywhere.  I have notes, future blog post ideas, libraries (I have virtually every quality “Future of TV” article written archives in a Evernote folder), lists, etc.  I keep copies of everything in my wallet, just in case.  I have an archive of every serial number of all white good appliances in my house (for when I call for service – especially the often-needed repairs – I’m looking at you, Miele and Whirlpool).  Everybody should use Evernote, all the time, for all purposes.  It might just save the world. Free (with paid upgrades for heavy users).

Note: saving the world not guaranteed by myself nor the makers of Evernote.

Jack and the Beanstalk

This “interactive storybook” has kept my 4 year old entranced for months.  It’s a simple retelling of the classic story, with some fun humor, and lots and lots of interactive elements.  There’s a little “golden egg” hidden somewhere on every page, plus tons of other clever little items.  One of my top 2 kids apps.  Paid app.

Doodle Buddy

This is a great sketching tool, useful for me and fun for my kids as well – a very rare combination.  The app has simple tools for drawing and doodling, can import your photos for fun, and has a great “stamp” tool.  Only downside is each new build seems to add some new popup that wants me to pay for something – which I “get” as it’s free, but I’d happily pay them something to get rid of the popups forever.

TowerMadness

This is the best Tower Defense game I’ve seen on the iPad (and I’ve tried most of them so far).  Easy levels are fun, hard levels are challenging, and the “madness” levels are so tough that beating them feels like a real accomplishment.  And unfortunately, I’m not Ender, so killing all these aliens is squarely a waste of time (except that I think everyone should play more video games.  possibly the real way to save the world, since I was definitely wrong about it being Evernote).  Awesome game, and one that the developers continue to improve, which is a major plus for me – one of the few games I’ve played on the iPad that keeps getting enhanced!  Paid app.

iMockups

I do a lot of wireframing work, most of which I do using Balsamiq, one of the few desktop apps I’ve purchased in the past few years (worth every penny).  iMockups is not quite as polished a tool, but gives me the ability to do the same via the iPad.  It could use a few enhancements (search!), and isn’t the most beautiful app I’ve seen, but it’s a solid performer.  Paid.

World of Goo

I’m rarely a big “immersive experience and storyline” gamer – I tend to care about the gameplay, balance, and flow more than anything else.  But World of Goo is the only game I play where I make sure the sound is on and I can get into it for a while.  The game itself is a fun puzzler, it’s perfectly suited for touch, and the storytelling and ambiance is perfect.  I’m hoping for a sequel, but in the mean time keep coming back to finish the OCD levels (don’t call it that!).  Paid.

Toontastic

Parents: go download Toontastic now.  No, seriously, get it.  It’s an animated storybook creator, and the user experience is so great my 4 year old can fully make the animations himself.  And that includes the narration, background effects, character and scene selection, and every other perfectly customizable detail.  It’s really great, and even has tons of online sharing features for those into that kind of stuff (I’m not, but I know everyone else is).  Oh, and not only is it that great, it’s free. Wowza.

Zite

Zite is the only app to make both my iPhone and iPad lists.  It’s my ultimate source of “being informed” on topics I care about.  Yes Flipboard is more popular, and Editions is beautiful (and built by friends of mine but I had already gotten so deep into using Zite that I just couldn’t switch – sorry guys), but Zite just does it for me (and personalized flow of info is a big deal when it comes to news reader type of apps, so I understand why people get so loyal to the ones they start with).  When Zite got acquired by CNN I was pretty happy for the guys behind it, and now, months later, I’m still happy that it hasn’t become the “CNN” of news reading apps.  Love. Free.

And, just like in iPhone, here are the runners up:

  • AppShopper – keep track of when the paid apps I’m interested in go on sale
  • #sworcery – it’s beautiful, I just don’t find myself with the time to play as much as I want
  • NHL Gamecenter – on the plus side, I can watch the Habs play, either in real-time or catch-up.  on the unbelievably pathetic down side, I can rarely watch catch-up without seeing the score in advance, because apparently the NHL doesn’t seem to care about those of us who cannot watch live hockey at 4pm multiple days per week.
  • Sundry Notes – this is an amazing note-taking / scrapbooking style tool.  super powerful, probably awesome for college students.
  • Tilt to Live HD – fun quick action game
  • iSpadez – great spades game, with live multiplayer!
  • Ticket to Ride – perfect adaptation of board game, just wish they’d let me speed up all the animations.
  • Majesty – another fun non-RTS RTS game
  • Dropbox – yup, it’s Dropbox – on the iPad. moving on.
  • Kayak – taking the depth of booking travel and making it work on an iPad is a challenge, and the Kayak app hits it out of the park
  • Waze – great on the iPhone, even greater on the iPad – free turn-by-turn nav!
  • Catan HD – would make my main list, but the app is just too unstable.
  • ColoramaMask – another fun drawing app for kids
  • Fingerzilla – crush, stomp, tap, destroy!!!
  • Pat The Bunny – good kids interactive experience
  • Talking Tom – silly fun
  • IMDB – if you are a movie nerd like me, you probably don’t need to be told about the app…

The most interesting revelation I had whilst writing these two lists is the breakdown of paid vs free apps.  On my iPhone only 2/10 “top” apps were ones I shelled out invisible coins for.  Whereas on the iPad, 5 out of 8 were paid (though if memory serves at least one was a free weekend download, but I could be wrong).  If I was a real reporter I’d go through my transactions to figure out how much money I’ve spent on each platform.  But I’m not, so instead, thus endeth the blog post.

My Top 10 iPhone Apps in 2011

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Sharing your favorites seems to be the hip thing to do, so I thought I’d share my absolute favorite apps on both my iPhone and iPad (not including any default iOS apps).  These are basically the apps I use all the time, and really enjoy using. There’s also quite a few apps I use daily, but might not like as much, as well as apps I think are amazing, but only use on a very infrequent basis.  And there are also apps I don’t much like and rarely use, but I didn’t really see the point in including those…

One other note – I picked apps from all categories, including games, social, etc. Also, I didn’t deliberately pick 10, it just worked out that way.  First up – iPhone fave’s (in no particular order, btw).

Chef’s Feed

Chef’s Feed is a fun app for foodies (wannabe foodies as well).  The app has a list of the “top” chefs of a city, and said chefs have picked their favorite dishes (not restaurants) to eat.  The app lets you make a bucket list of dishes that appeal to you, and also is a handy way to find a good bite when you aren’t sure what to eat. Free app.

Words With Friends

It’s like Scrabble, only more “balanced” so players at many levels can really enjoy the game.  Vocabulary and knowledge of “Scrabble words” is very helpful, and tile placement strategy is essential to win, but regardless, it’s possibly the best non real-time game time waster app out there. Free and paid versions.

Camera+

It’s a good photo taker, but more importantly it’s a fun photo editor/filter.  Simple effects, easy cropping, and simple sharing (though I wish they’d just let me send images instead of creating a whole new link/web system). Paid app.

Test Flight

Simply put: Test Flight lets app developers send you their apps prior to putting them in the iTunes App store. It’s great for previewing or testing out apps in development. If you are an app developer and are not using Test Flight, you should start now.  Free to consumers, paid by developers.

GrubHub

GrubHub is an app that replaces all the crappy little delivery menus restaurants leave on your door (though hey, free rubber band).  They have tons of local restaurants, plus in-app ordering, and, as pictured above, an order history which makes it super convenient to remember where you liked (or hated) to eat.  Free app.

Starbucks

Yeah, I know, cliche, whatever. You prefer Blue Bottle, great, so do I, but $12 for a latte that takes 45 minutes to make doesn’t always work out for me. The Starbucks app does one main thing: let me not have to carry my Starbucks card around.  Nice.  Free app.

Flashlight

Guess what this app does?  Free.

Temple Run

After Words, Temple Run is the next best time-killer game I know.  Basically, you run, and run, and run, and then run a bit more.  You jump, duck, pivot, and you turn yourself around, and that’s what it’s all about.  Free.

Pandora

Free personalized radio on your iPhone.  Any questions?  Nah, I didn’t think so. Great for road trips.  Free.

Zite

Gosh I love Zite.  Zite brings me articles I want, on topics I like, and does so with sickeningly good accuracy.  While Twitter (and vis-a-vis Flipboard, Pulse, etc) are great for bringing me feeds on a variety of topics, the one thing these apps fail to deliver for me is topical content based on my interests, not my followers or those I am following. I open Zite, I find content I like.  Life is good. Oh, and – free.

That’s my list of favorite iPhone apps, hope you enjoy.  Here’s the quick list of “runners up”:

  • Plants vs Zombies – it’s fairly new to me, I’m having fun playing but I’m not sure how long it’ll hold my interest.  Could be a winner, not sure yet.  Paid.
  • WhiteNoise – self explanatory. Free and paid versions.
  • Flixter – movie lookups (solid app, just don’t get to see many movies).  Free.
  • IMDB – satisfies inner movie nerd needs. Free.
  • Path – just started experimenting.  Beautiful app design. Does all that Facebook stuff, only without the massive invasion of privacy.  Also, just for your real-world friends (you remember those, right?). Free.
  • Twitter – read description of Path above.  Now think the opposite of it.  Free.
  • Yelp – great to look up restaurants I already am thinking of going to. Not useful as a restaurant recommendation/finder app.  Free.
  • CardMunch – take picture of business card, scans it, sends to the Internet, comes back as LinkedIn contact.  Previous version of app was notably better than current, but still works great. Free.
  • Expensify – if you do a lot of business expensing, you must have this app.  Free.
  • Sonos – controls my Sonos.  Would be on the must-have list, but I know not everyone has a Sonos.  Free.
  • AppShopper – great app, lets you create a “wishlist” of apps you want, then notifies you when they go on sale.  Free.
  • iHandy Level – it’s a level.  comes in handy.  Free.

Anything you think I should check out – leave a comment!  iPad version of this list coming soon!

ps – I’d include Dijit, but that’s cheating. 🙂