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Category Archives: Mobile Technology

Droid Users Expect Things the Google way: Unsupported and Free!

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There’s an interesting analysis at VentureBeat hypothesizing that Google Checkout is to blame for poor Droid App sales. My theory on why Droid users aren’t purchasing apps is because we (I have an HTC Droid Eris) are simply not trained to spend money on things the way iPhone users are.  While there are a lot of things that can be done to improve the overall Droid Market experience (this warrants it’s own post), I think it’s more of a cultural issue.  Google has trained us all so well to expect everything to be free, that I think this culture extends to the Droid experience.

First, let’s take the opposite perspective, and start with the iPhone.  The iPhone operates in many ways as an extension of the iTunes/iPod experience.  iPod owners have been trained for years to expect to spend $0.99 per “thing”.  It’s actually quite amazing how much Apple has changed the value of a dollar (much as Starbucks has changed the value of three dollars by equating it with a latte).  As users became accustomed to getting something for a buck, the App Store simply ushered in a new category of what you can get for a buck.  This is actually bad for pretty much everyone in every established industry (especially gaming), and I think has created a highly unsustainable economic model (again, a topic for another post, but in a nutshell think “the visible hand” forcing in the price of a dollar).  At the end of the day, the model on the iPhone app store has an average price set at $.99, and free is not the “Default” way of getting an app out.

For a second example, I’ll point to all the dumbphones out there. People spend literally billions of dollars with add-ons to these phones.  These come in the form of ringtones, ring-back tones, wallpapers, and yes, Apps.  On my old Samsung Alias I had purchased several games (including the worst version of Stratego I’ve ever seen), and none of them were a mere $0.99.  Why? First, there’s a walled garden of content, the carriers highly control what apps get to what phones, and for how much.  Second, the carriers are taking a huge piece of that action, so they are highly incentivized to not let apps get cheap. This model is equally unsustainable, as supply is highly regulated and with unregulated options (Droid, iPhone, etc) now on the market, consumers will opt for those alternatives that have both better performance and cheaper apps.

Now, more poignantly, taking a specific look at the Android Market. The user interface is terrible. Searching sucks (especially considering it’s powered by Google of all people!). There’s no control whatsoever as to which apps get in. Apps are known to crash your phone. Further, there’s only a fraction of “big name” publishers involved. There’s no clarity as to how you actually buy something. And with the fracturing of Android as a platform, not all apps are even guaranteed to run on a given phone! It’s as if the entire experience was “in beta”, only nobody’s overseeing the process.

So now onto Google and Free Stuff.  On the Internet, most things are free. Even really really good things, like real-time traffic maps, multiplayer gaming, web site traffic statistics and analysis, email, etc.  While I view companies such as Yahoo and Wired as the pioneers in delivering consumers free things that they really ought to have paid for, Google is the all time world champion at making valuable things valueless.  So what happens when Team Free delivers a phone with an App Store? It becomes the Free App Store.

Now I trust that you don’t exactly need to be Michelangelo to paint the above picture.  Combine the backlash against the appearance of “unjust” economics around paid-for models with the poor experience of buying an app (which may or may not work) with a huge proponent of making everything free, and you’ve got the Droid Market as it stands today.  And I don’t see any “big picture” stuff that’s going to change this anytime soon.

The Tablet That Nobody Really Wants…

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All of them.

Wired claims 2010 is the year of the tablet. Let’s face it, however much they sound dreamy (even I’ve speculated on wanting one in the past), in practical reality tablets generally suck.  They are both a worse laptop than a laptop, and a worse touch-input device than a piece of paper I can scan with my cheapo HP all-in-one printer/scanner/fax/sock darner combo device.  So this is my “I don’t care what they say in the focus group, nobody’s buying your crappy tablet” intervention blog post.

Tablets suck at handwriting recognition. The dream of a touch-screen is you can easily edit/mark up your documents, and, as if by magic, the edits transform into your Word doc in a useful manner.  Instead you get edts tht looh lik ths, intermixed with the occasional number and odd symbol.

Tablets suck to carry around. It’s too big for your pocket, and probably too big for your murse.  Which means you need a laptop bag.  Which means you might as well carry a… laptop.

Tablets make you tired. The ergonomic problems with a laptop are bad enough. Where am I going to carry the tablet such that constant use doesn’t get exhausting?  The only worse user interface is the full hand motion system from Minority Report. Seriously, have you seen Tom Cruise’s biceps? they got huge after *that* movie!

Tablets can’t share nicely with others. So let’s pretend your tablet comes with some fancy new visual editing tool.  Well, how do you get that useful data back to the other 99.9% of people you have to interact with?  PDF?  I don’t think so.  Although I do assume that Apple would make some proprietary app that *would* work well, but that’s not the point.

Tablets suck at hiding smudges. The spittle residue on my MacBook screen is fairly intense.  I can’t imagine how my greasy french-fry-eating fingers are going to make any tablet look.  And yes, I’ve seen your iPhone, and I carry wipes around just so I don’t have to put it next to my head.  Gross.

Tablets are bad Web browsers. I still applaud the CrunchPad team for their hard work, but I have no idea why anyone thinks surfing a Web page on a tablet with fingers is better, easier, or faster than doing the same with my laptop.  Ditto for anyone else’s tablet.  Plus, when I have to input anything, which is always, I don’t really want a virtual keyboard that will, by definition, work worse than the one on my laptop.

Tablets are priced poorly. What’s the “magic” price point for this thing?  $200? No way it’ll be any good.  $800? Buy a MacBook.  $500? Buy a 3G NetBook.  There is no price point that makes sense, other than as a gimmicky product for those with too much money lying around.  Who will, for the record, all purchase one as soon as they come out.

Tablets suck at everything else. IM? Won’t work well. Video chat? Won’t work well. Spreadsheets? Nope.  About the only other thing a tablet will be good at is a finger painting application, which my 2-year-old would love.  For about 5 minutes until his short attention span moves onto the cardboard box he was playing with yesterday. Oh, and FreeCell – a tablet would be a killer FreeCell device.  Awesome.

So there you have it.  Sorry teams Apple TouchBook, CrunchPad, Windows Tablet Home Premium Ultimate 7 Edition (service pack 8), I know there is crazy hard work and tremendous effort going on in the labs.  But I think until literally all of the above problems are solved, this is a non-category.

But if you do figure it out, I’m buying!

Five Random Thoughts: Beatles Rock Band, Social Gaming, beeTV, CrunchPad, Palm Pre

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I’ve been told I’m a ‘long format blogger’ – most of my posts are fairly long (typically overly so). As a result my posts tend to take a while to write, which means I need to block out (too much) time to get them up.  And I seem to have less and less free time all the time these days, plus by the time I’m writing something, it seems like a thousand others have already written something related to what I’d write.  While I know I shouldn’t feel biased by others’ writings, at the end of the day I feel that if I’m not saying something original, what’s the point?

So in an effort to get some thoughts across, I’m going to try to do the occasional “roundup” post on a few topics all at once.  This is the first of said posts.

  1. Rock Band, Beatles Edition
    I’m not sure which game I’m more excited about, this or Modern Warfare 2.  I love The Beatles music, and I love Rock Band, so that’s a huge win. Plus I like the idea of a non-hard core version of Rock Band.  If you haven’t seen the preview, check it out here:

  2. Social Gaming
    The new enhancements to the Xbox Dashboard include integration with Facebook and Twitter.  I have a feeling most of the features will be overkill and rarely used by the majority of Xbox owners, but there is a clear improvement needed to integrating social networking and gaming.  The key missing element in my opinion is an easier way to find your friends within the Xbox Live experience.  Hopefully direct integration with the services I use for networking will help me find and connect with people in my gaming world.
  3. beeTV
    A startup raised another $8 million to provide recommendations for watching TV shows.  This is now 10 consecutive years of me watching companies try to enter this space and fail.  Further, these guys are doing deals with cable and set-top companies, two segments notoriously perilous for relying on for a business to succeed.  Who knows, maybe these guys will find that magic touch, but my hunch is (a) there isn’t a real problem in this space, and (b) making a sustainable income stream will be extremely challenging.
  4. Crunchpad
    I applaud the crunch team for their efforts on building the Crunchpad.  But I have concerns over the device itself.  First, the market – I don’t see a web tablet (at any price) effectively replacing a laptop for simple surfing, it doesn’t make sense.  Second, the usage – it’s either going to be tiring to hold it up, or it goes into the lap, which again, brings the laptop back into the scene.  Ultimately I see it as a “bread machine” type of gadget (purchased, used for a little while, then slowly migrating out of daily life until it gets regifted). I’ll be curious to see what comes of it.
  5. Palm Pre
    Reviews are saying it’s solid. Sprint’s said they anticpate a shortage. I believe both statements are accurate.  But I also believe it will never supplant the iPhone or BlackBerry, and I also believe the initial orders placed by Sprint are in low volumes relative to those products.  I think the product is probably going to be pretty solid, but I think it’s too-little, too-late for Palm.  I know back in the day I didn’t think people would switch to AT&T for the iPhone (I was wrong), but I can’t imagine iPhone people switching to Sprint for the Pre.  Maybe I’ll be wrong again…

Well, that’s my first attempt at a “ripped from the headlines” kind of post.  Feedback, comments, and spirited debate are very welcome.

Where's the Kindle Used eBook Store?

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I’ll summarize my long-winded (but well-adorned) post on the Kindle by saying: solid device, don’t like the spending model around eBooks.  While the ultimate solution for digital music and video is obviously based around subscription businesses, it’s not so clear for books.  Fundamentally the book industry has a long way to go before it truly gets threatened by the digital book industry (though clearly they shouldn’t wait forever).

I buy a lot of used books myself (on Amazon I rarely spend more than $6, shipping included, for any given book I buy). I’ve been pondering quite a bit on how to make a “used” eBook model work, and I think for a closed system like the Kindle, it’s a real possibility.  Unlike MP3s, for example, which can be duplicated perfectly infinite times, a book “file” on the Kindle has a unique code, and all Kindles are “registered” to talk to Amazon’s servers.  In other words, there’s no such thing as a “copy”, just an individual “instance”. As a result, when a single “new copy” of an eBook is sold, it’s instance is known forever.  Therefore, just as in paper books, there are a finite number of copies in existence, although unlike paper books, Amazon knows exactly where they all are.

How it works…
So what if, after reading a book, the reader could choose to “sell it back” to Amazon?  After all, when I get a paper book I can do just that (or give it to a friend), and neither Amazon nor the publisher mind terribly that I do (otherwise the used bookstore industry would be illegal).  And what if by selling it back, the original reader could get a modest credit, say $2, for use exclusively on the Kindle store.  Not much money, but it basically implies that at $9.99 per book, you get 1 free with every 5 you buy.

By selling the book, the original reader’s Kindle deletes the file, and somewhere in the Amazon servers, one new “instance” of a “used copy” of that particular title is available for purchase. Now, some other Kindle owner can browse the title, see the used copy, and buy it.  No matter what there are no extra copies being made.  This is key, because the natural cycles of supply and demand will still force new copies to get sold. In fact, this would mimic a highly efficient economic model that does not presently exist in the Kindle landscape (where buying a popular title, say Angels and Demons, costs $7.99, whereas the used paperback is selling for $0.01).

Money stuff…
I’d price the used copy at $6.99, though obviously it could be higher or lower, but that seemed like a fair price.  Also, the “resale credit” for the used book would have to be less, call it $1 per copy.  For the last part of our system to work, Amazon would pay an additional royalty to the publisher at $3.01 per used copy (that number explained later).  As our first “why this is important” story – publishers would be generating revenue from used books, something they’ve never done before.  In fact, an individual book sale becomes a recurring revenue stream, rather than a one-off sale (nightmare for the accountants, but a plus to everyone else).

Next reason why it matters? It turns out Amazon actually loses money on every new copy sold ($3.01 per book – sound familiar?).  With the used sales, Amazon would turn a profit on a title after 2 resales ($6.99 – $3.01 to the publisher – $2 to the user = $1.98 to Amazon).  After 10 resales, both Amazon and the publisher have profited (yes, it’s all profit) an additional $20 each for the title.

But wait one second young man!
Which leaves us in the inevitable problem area of the model.  It’s that unpredictable area that makes the math a wee bit hard without more data.  The question arises: how will this impact the sales of new eBooks?  Well, no, that’s the wrong question (albeit it’s the one that would/does stop anything like this from happening).  The right question is: how will this impact the overall profitability of selling eBooks?

The important part here is: it makes no difference to the publisher!  If used sales cannibalize new sales in any way, the publisher makes the same amount of money as they did before (assuming the market size doesn’t change).  Further, the more the used sales do cannibalize from new sales, the more profitable the market is for Amazon.   For example, if a given title would sell 100K copies new on Kindle, there’s $301K in revenue to the publisher, and $301K in costs to Amazon.  If 50% of the copies were “used”, then the publisher still makes $301K, but Amazon now only loses $51500 (roughly).  Now that’s some dot-com revenue thinking for you!

amz-used-books-direct

But wait, it gets even more interesting!
Let’s pretend that due to the combination of reduced costs and users earning credits for selling the books back into the system, there’s an overall increase in purchasing.  I can’t prove it, but it sure seems likely if you think about it (or make an excel spreadsheet like I did).  If used sales bump the overall market up by 5%, the same 100K title sends an extra $7500 to the publisher and reduces Amazon’s losses by about $5000 (at the 50% cannibalization rate).  If the market bumps 20%, Amazon halves their loss, and the publisher is up a total of $30K.

amz-used-books-5

While we’re at it, if cannibalization gets to 60%, Amazon is now profiting (instead of, in case I didn’t make it very very clear, losing money every time their customer buys their product).

amz-used-books-20

Not too shabby there, Mr Toeman.
I’m sure I’m missing some details here.  There are agreements I don’t know about.  There are market sizing issues I’m unaware of.  I don’t know how price-sensitive Kindle users really are.  It might be, you know, illegal due to some nonsense in the DMCA (yeah, I’m not a fan, amazing, eh?).  Also, it’s clear that current pricing for eBooks is in flux, and who knows where things will end up.

But it sure makes sense both economically and practically speaking.  In fact it’s one of those barriers that I believe prevents wider adoption of the Kindle.  Not the lack of a used eBook section, but the inability to do something with a book once you are done with it.  I’d love to be able to “gift” an eBook to a friend once I’m done with it.  Plus I think it’s a model that just “feels right” to those of us who wouldn’t throw out money on new copies of hardcover books.  Or cars, while I’m at it, as there is no single worse use of your money than buying a new car.  Well, you could set it on fire, I suppose, but that’s just plain silly.

Firemail iPhone app – Now I'm Typin' Widescreen

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I’ve always detested one (or two) thing(s) about my iphone. My primary moan? Why not make the landscape keyboard more widely available? On a scale from 1 to 10, using a portrait keyboard to type emails on an iPhone is immensely sucky.

Apple made landscape work in Safari; if you’re in the browser and have to type (in the URL, or in a form) the keyboard pops up in landscape mode. This means the keys are bigger, more widely spaced, and significantly easier to tap. This is good usability. In either SMS or email mode, I can only use the portrait keyboard. This is poor usability. Given the fact that the capability exists, I can’t see any reason not to make the functionality universally available.

Lots of people told me that I’d get used to the keyboard if I gave it enough time. They were wrong. It sucks. It sucked a year and a half ago, and it sucks now too. Hence my joy, my excitement, my joie de iPhone that Firemail exists. Firemail is an application available in the App store that lets a user type emails with a landscape keyboard. Lawdy lawdy, I thought the day would never come. The folks at Conceited Software are to thank for this handy piece of code. Let me do so now. Thank you Conceited Software. Try not to let it go to your head. Pun intended.

Now, the mechanics of the thing are not entirely ideal. In order to write these blessedly quick and easy to type emails, you have to load Firemail from your homescreen, not the email app. When the app opens you will be able to compose a subject and message. Once done with your composition you can save a draft (called a bookmark) or send to email. This is great for writing a new email. But what about replying to old emails? That too is possible, here’s how:

  • Open your email app
  • Open an email
  • Hit reply
  • Hit the home button
  • Open Firemail
  • Draft your response
  • Select “Send to Mobile Mail”
  • Boom shaka laka. Your email is now a reply to the email you were reading before.

I didn’t even know you could do this till I read a couple other reviews of this app. iPhone Hacks put a great one together, and so did Ben Boychuck at Macworld. Personally, I think it’s a very strong app, and it has a place on my homescreen. I do wish it integrated a little more seamlessly with the iPhone email, but it’s a very solid app and allows me to do something that’s frustrated me since my very first week with the iPhone.

The app used to be free – it was free when I downloaded it a couple months ago. Now they charge 99 cents for it, and I think it’s definitely worth that fee. It turns iPhone email from something frustrating and terrible into something that’s reasonably not sucky. If I were forced to give Firemail a numeric rating between 1 and 10, I’d call it a 7.

This entry is also posted at 1TO10REVIEWS.

Firemail demo on 12seconds.tv

David's Jawbone II Bluetooth review

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I’ve been thinking about a bluetooth headset for a long time.  Since I got my iPhone, I’ve almost exclusively used the included iPod headphones / speakerphone to talk with other people.  But it tangles often and it’s starting to get worn out – the rubber on the earpieces has rubbed off completely.  🙁  That combined with the California headset law (and the joy of playing with new toys) convinced me to try to go blue.  Eric Benderoff’s review of several top bluetooth headsets gave me a little background, and the pure sex appeal of the Jawbone II gave me a starting place.

There are a lot of different possible categories from which to assess a gadget like this: form factor, simplicity of use, pairing ability, sound quality, battery life, durability, cost…  I don’t often write really analytical reviews which numerically asses and assign rankings to devices, but this time I plan to for the sake time and conveneience.  Elsewise this review will ramble, extensively.  Long.

I will rank each of the above categories with a numeric ranking between 1 and 10 (naturally) and then average out the scores.  By doing this I am essentially saying 1.) that each of the chosen categories have equal weighting, and 2.) that other possible categories (say, color) do not factor into my assessment.  Those are both true things, so take my review with the appropriate grains of sodium hydrochloride.

Form Factor: 10 (this is a sexy looking gadget, slim, black, ribbed and fancy)

Simplicity of Use: 7 (as bluetooths go, it’s pretty easy to start, pair, adjust and figure out what’s happening)

Pairing Ability: 7 (turn it on, and turn on bluetooth on your phone – they just seem to find each other)

Sound Quality: 6 (I can hear people OK.  When I need to turn the volume up high, it seems to get a little fuzzy.  People can hear me OK.  Not great, but OK.  This might be due to poor pairing, or simply the nature of the device. )

Battery Life: 6 (battery life seems to be about what you’d expect, or just a hair better.  I seem to get about 2-3 hours of active talk time.  If it sits idle on a full charge for a couple days, I can still use it.  If it sits idle after a full charge for 5 or 6 days, not so good. )

Durability: 4 (the device body seems to be fairly compact and well made, I expect it will last as well as anything else out there.  The ear pieces are another issue.  As you’ll see in the pictures below, one of my stems broke.  Jawbone is kind enough to package multiple stems [for differently sized and shaped heads / ears] so I had a backup, even though it’s a suboptimal size.  I did NOT mishandle nor manhandle the ear piece – just rotated it as it’s designed to be rotated, and the little sucker just snapped.  Boy was I irritated. )

Cost: 4 (this is a pricey little sucker.  I’ve seen it at the T-Mobile store for as little as $99, and at a Verizon store for $129.  If you shop around you’ll find it for somewhere over $100.

If we assume that each of the above categories carrie an equal weighting, then the score on the Jawbone II bluetooth headset comes out to 6.29 (10+7+7+6+6+4+4=6.2857147)

I like this device’s style and simplicity.  It’s elegant, pretty, fairly easy to use, and the it sounds good.  Not “oh my god holy crap” amazing, but it sounds good.  The cost of the unit, and the fact that the stem broke in the manner it did are both very offputting for me though, and they are the biggest limiting factors in my estimation.  That particular pair of issues (high cost with questionable durability) is expecially disagreeable.  I’ll be interested to see if/how the company responds to my customer service request.  If they do, I will update this post.

Forced to give a numeric rating between 1 and 10, this device averaged out to a 6.29.

This review is also available at 1TO10REVIEWS.

Video Recording on my iPhone… or very nearly (thank you 12seconds)

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Disclaimer: We know, love and work with the people from 12seconds.  Impartiality is severely dented, if not discarded outright.

Today 12seconds.tv did a few cool things:

  1. They’ve re-designed their website – cool new look and feel, with a strong focus on video consumption
  2. They’ve concluded their invite-only Alpha phase and opened up in a public Beta where anyone can register and use the site
  3. They’ve had their iPhone application approved and launched in the iTunes App Store (for $0.99)

I’m happy for their progress from Alpha to Beta, and I think the re-design looks great.  But I’m most excited about the iPhone app.  You all know (both of you) 😉 that I’m an iPhone user, and one of my few frustrations with the device has always been the lack of a video recorder.  Apple steadfastly refuses to release one, and there’s no third-party video recording application available (unless you choose to jailbreak your phone). This annoys me.

12seconds did not manage to sneak a video recorder through Apple’s QA team.  But they did create about the best possible workaround.  App users will take 3 photos (or choose 3 from their picture library), record twelve seconds of audio, and then post their creation to their 12seconds account (unregistered folks can create an account on the fly, in their phone.)  Somewhere in the cloud, the pics and audio are combined and then spit out as a twelve second video slideshow.  Users can email a link to their video directly from their phone  Each video has it’s own unique URL on 12seconds.tv, and can be emailed, embedded (as HTML) or downloaded onto your hard drive.  Here’s a demo video on how to use the app.

iphone app for 12seconds.tv from Sol Lipman on Vimeo.

One thing I really like about this app is the story telling aspect.  The series of pictures with audio narration really give you that James Earl Jones feeling of comfort.  Also, if you flub the audio and need to re-record, you can do so as many times as you like.  With traditional video, if you blow it, it’s blown.  The moment has passed. Here’s one video I recorded with a trial version of the app.

Cold Cuts – Chinese Food Style on 12seconds.tv

The app is a first draft.  It works, and it’s intuitive, but there are some features I’d like to see added, including wanting better flexibility in choosing photos and saving drafts.  But on the whole I think the app is very usable.  There’s just room to improve.

Kudos to the 12seconds team on a great launch and a cool app.  This is the best solution to the video-recording conundrum that Apple’s created that I’ve seen yet.

Related Posts:

MG Siegler at VentureBeat

Greg Kumparak at MobileCrunch

Rodney Rumford at FaceReviews

This post is also published on 1TO10REVIEWS.

Turn Your Dumbphone into a Smartphone. For Free.

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My phone doesn’t do email.

It doesn’t synch with my calendar.

I can’t browse the Web (well, technically it can, but it’s quite janky).

For crying out loud, I can’t even view or edit an Excel spreadsheet on it!

I have, sigh, a dumbphone.  And I love it.  I don’t have my office in my pocket. I don’t get interrupted during dinner with some email that didn’t need to get to me until the next day.  I can taxi from the runway to my gate without developing callouses on my thumbs.  I don’t have to worry about cutting and pasting anything. Are there times where I wish I had an iPhone or other boxy-but-good smartphone?  Sure.

It turns out there’s an amazing amount of things I can do with my phone without needing a lot more “smarts” in it.  Here’s a list of services I use to augment my phone’s experience.  The common theme, as you’ll quickly notice, is it’s all about SMS.

  • Check a flight status:  text to GOOGL (46645) the word “flight” followed by airline and flight number (e.g. “flight AC 759” or “flight UA 09”), you’ll get today’s flight time
  • Check a stock quote: GOOGL the word “stock” followed by ticker (e.g. “stock AAPL”)
  • Set/receive calendar events: if you use gcal you can configure it to text you alerts, and even set calendar appointments by text.  I use this all the time.
  • Send yourself a reminder: use kwiry‘s sms-based reminder/to-do system
  • Get a restaurant/business phone number: again, GOOGL and the name of the place (add the zip code for more accuracy).  this one isn’t perfect, but it’s pretty impressive
  • Research a question: try out chacha by texting your question to 242242, you’ll get a (typically) useful answer.  this is one of my favorite “tricks”, especially if I’m near a screen-pinching iPhone addict trying to find out the same information, but with oh so much more effort
  • Get a sports score: yup, GOOGL, the word “score” and your team (e.g. “score Canadiens”).
  • Lifecast: if you must, you must.  twitter, flickr, 12seconds, and other services all accept SMS and MMS messages.
  • Financial services: there are lots of new options that let you get financial updates via text, including mint.com and others
  • And the rest: Here’s a full list of all the things you can do with GOOGL. Pretty impressive, eh?

Here’s my “killer missing app” for a useful SMS service: LinkedIn/Plaxo lookups.  I have all my contacts organized – why can’t I just send in a text and get someone’s phone number or address without much effort?  Seems like a nobrainer.

So no, I won’t be shelling out a fistful of cash for any of this year’s crop of smartphones.  As I’ve said many times, all that “convenience” isn’t much of a benefit in context people becoming less detached from their real world experiences while being overly connected to their worklife.  If your name doesn’t rhyme with Harack Okama, odds are pretty good you aren’t getting recurring emails Saturday at 9pm while you’re at dinner that you *have* to check.  If you are, you need a better job.

Blackberry's Imperfect Storm

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I had some time to play with the BlackBerry Storm last week, and I’m surprised how much I disliked it.  I feel it was a complete misstep on the part of RIM, and is indicative of the problems of handset manufacturers short-sighted thinking as they compete with the iPhone.

Competing with the iPhone is like competing with CSI
CSI is one of the top broadcast TV shows every week.  Millions of people tune in to watch a fairly vapid crime drama show with cool lighting effects and gruesome murder scenes. Many millions of people.  So if you are a clever TV exec, and you want to compete in the same timeslot, do you (a) create an equally vapid crime drama show with more cool lighting and gruesomer murders, (b) create a completely different show, such as a romance, comedy, reality, hospital, etc, or (c) offer alternating reruns of Matlock and Baywatch? As tempting as (c) might be, the answer is (b) – they call it cross- or counter-programming.

The World’s First Touchscreen Blackberry?
This is the main marketing campaign around the product (don’t ask me why).  The commercials (much like the gPhone commercials) are blatant ripoffs of the iPhone commercials, and they shouldn’t be.  This is the core problem of the whole device – it’s not an iPhone, and more to the point it shouldn’t be an iPhone.  Instead of building a great next-gen BlackBerry (like they did with the Curve, Pearl, Bold), they made a less functional product by trying to duplicate the core strengths of another product.  In other words, they are airing CSI: Indianapolis when they should be showing Reality Stars Paintball on Ice.

All CrackBerries need a keyboard
The BlackBerry is beloved because… it integrates perfectly into Exchange/Outlook/Corporate email environments and it is a phenomenal mobile email device.  IT administrators love it as do the end-user who can easily write emails while attending meetings, at family events, on the tarmac, dinner parties, and even while driving. The product experience is heavily tied into the keyboard, one could even consider it the signature piece of the device.  A BlackBerry without a keyboard can’t possibly (and, to the point, doesn’t) replicate the same “BlackBerry Experience”.

The Missed Opportunity
The “correct” touchscreen BlackBerry would have a physical keyboard as well.  Seems like an obvious, yet somehow missed move by the company.  Touchscreen keyboards can’t replace the physical one, and just dabbling touch-UI features onto the rest of the BlackBerry experience makes for a wholly unsatisfactory device.  Instead, the company should’ve kept the form factor of the present-day device, but made the screen touch-enabled.  Best of both worlds, satisfies the email-craving workaholic as well as the fun-having gadget owner.

Instead, the BlackBerry Storm might just be the mullet of phones.  It’s probably the best “other” touchscreen phone on the market (so far), but that’s just not good enough.  There are plenty of ways to compete with the iPhone, and I’m dissappointed at the lack of originality and creative thinking displayed by other cell phone manufacturers.  Something tells me the best competition will come out of left field, the way Asus first innovated with their eeePC.  I hope the clever product people at RIM who’s ideas got shot down to make the Storm can bring out the concepts they really wanted to ship (and I’m just going out on a limb with that – despite being Canadian I have no special insight into their product roadmap).

There and back again: a Geek's holiday – iPhone vs. Google Phone G1

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I’ve had an iPhone for more that a year and a half.  I waited in line at an AT&T store the at the mall in Capitola in Santa Cruz, CA in June of 2007 to get the first iPhone.  I love my iPhone, and I’ve been generally happy with it since I’ve had it.  Sure, there a f ew things here  and there that I would change; I’d like better email service, and there should be a landscape keyboard available in every app, but on the whole it’s one of the best devices I’ve ever owned.  Everything was grand, until recently. 

In the last 2 or 3 months, I’ve had trouble talking on the phone.  Specifically if I just hold the phone to my face, sans bluetooth or headset (you know, like a normal phone) then people on the other end can’t hear me.  It’s an issue for me when my phone doesn’t let me talk to other people.  I went to my local Apple store and asked about getting it serviced.  They don’t do servicing.  If it’s outside of warranty (which mine is) then I can do one of three things:

  1. Deal with it
  2. Buy a new 3G phone
  3. Pay $200 and they’ll give me a brand new (or refurbished) phone of the same type
#3 doesn’t really sound like such a bad deal.  $200, a brand new phone that lets me talk and has no scratches… I’m thinking about it.  But, in the meantime, maybe I’d like a shiny new handset?  Maybe it’s time for a cool new gadget.  Voila, here comes the G1.  The new Google phone has some nifty features that sound very attractive:
  • Full size (and quality) screen, comparable to the iPhone
  • Multiple nav options (touchscreen, roly ball, keyboard)
  • Full QWERTY keyboard – that’s RAD!
  • Google branding and software – that’s a nice, reliable, comfortable thought
  • It’s new – always fun
  • Let’s me push back emotionally against the Mac Fan-Boy feeling I sometimes have (I don’t like feeling like a super-devotee to anyone)
  • It’s on T-Mobie – some people count this as a negative, but I’ve found T-Mobile to be very reliable in my home and work place, and they have the best customer servicve that I’ve ever encountered in a mobile carrier
  • 3MP camera – this is a nice upgrade from the 2MP camera on the iPhone, and I’m hopeful that they’ll come out with a video-recording application, which Apple steadfastly refuses to do (or allow)

So, in a fit exuberance I went down to my local T-Mobile store, checked out the device, and decided to just go for it.  I mean heck, I’m paying a steep price to live in California, I might as well take advantage of some of the beneftis.  In this case that includes a full 30 day trial period for any mobile carrier.  Worst case I just have to pay for 30 days of service, and then I can still return the handset and get out of my contract.  Low risk, possibly high reward. 

So I took home the Google phone, and I’ve played with it for a week now.  And I can tell you hands-down, it does not compare to the iPhone.  

There are lots of things I like.  The keyboard is great.  The applications are amazing.  I read Erick Schonfeld’s assessment on TC before I bought it, and I’ve found that I agree with him that the apps are the most fun and engaging part of the whole experience.  I also generally agree with Eric Benderoff’s article from the Chicago Tribune.  The G1 is not as pretty as the iPhone, but Google did manage to deliver an impressive first device. However, the overall experience just doesn’t compare.  Here are some of my issues and reasons:

  • The phone freezes up sometimes – apps can take 7-10 seconds to load
  • Email pull is actually slower than the iPhone, and I was hoping for an improvement
  • The SMS interface (and the email interface) just doesn’t compare with the iPhone
  • It’s a handsome device, but the quality / heft / experience of holding it and using it just isn’t as nice as the aluminum backing on my iPhone
  • As a media player (music and video) it just doesn’t come close

I have three major tasks (“Major Tasks”) for which I use my phone: calls, email, and media player.  SMS is a distant fourth.   I’d say with phone calls the two phones are about a wash.  For email, the iPhone has a nicer interface, accomodates more email services (G1 doesn’t play nice with Yahoo! mail) and has faster push and pull.  And as a MP3 player / video player, the iPhone is probably the best gadget I’ve ever used bar none.  The G1 can’t touch it.  

Given my personal requirements, the Google phone just doesn’t cut it as a replacement to my iPhone.  I’m better off to just suck it up and deal with the voice problem, or use the $180 + tax that I would have to spend on the G1 to buy a brand-new (or refurbished) iPhone.  

To summarize, I was having trouble with my iPhone.  I thought I could replace it with a G1, and have the joy of a new gadget while simultaneously supporting Google.  I was wrong.  The G1 is not a suitable replacement, or an improvement on any level (except the camera and keyboard.)  I’m stcking with my iPhone, until something better comes along.  

If I were forced to give the G1 a numeric rating between one and ten, I’d call it a seven.  That’s pretty good, but my iPhone is still a nine.  


iPhone vs. Google Phone on 12seconds.tv

This post is also available on 1TO10REVIEWS.

Can the BlackBerry Storm Kill the iPhone?

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I saw a post entitled “Why BlackBerry Storm Is An iPhone (and G-1) Killer” and thought it needed a rebuttal. The post makes some very salient points on how it’s a good device, on good carriers, app store coming, etc. All good points. Now let me explain why I think those points are utterly irrelevant.

The iPhone (which I don’t own, for the record) is not compared to the BlackBerry on the same terms.  It’s not a portable email device, and it doesn’t want to be one.  To compare the two devices its more important to think about the decision-making that goes in to buying either device.

Business buy BlackBerries.  They will continue to do so.  Few businesses buy iPhones, this too will likely remain the same.  Accordingly we don’t need to take enterprise purchasing into account, as this market makes purchasing decisions based on price, security, integration, etc.  What we’re really talking about here is consumers.

Consumers who buy luxury goods are not buying things based on cold-hard fact comparison.  If you drink Grey Goose vodka or use Kiehl’s skincare products or purchase Infiniti cars, odds are pretty good you do a lot less “comparison shopping” than you do when buying mainstream products (btw, for more on this I recommend reading “Trading Up“).  The iPhone clearly falls into this category, people buy it for reasons that have little to do with technical specifications or even feature set (heck, they sold almost 8 million units before they launched the app store).

The iPhone has further achieved success because, frankly, it’s an amazing product (despite its inability to do video recording like my good ol Samsung UCH-740). It’s one of the best phones, best MP3 players, and overall best gadgets you can buy.  It doesn’t matter if the BlackBerry does “somewhat better” in almost any category, whether it’s web-surfing, email, or downloadable games.  Being “better” is far from good enough to beat the iPhone.

A recent survey showed that 22% of teens wanted an iPhone.  I don’t think these same teens are even remotely close to buying a BlackBerry (you know, like Dad uses at work).  There’s no sex appeal to the BlackBerry brand, and building a great device isn’t enough to turn it into a sexy one.  Just ask the HTC G1/Android phone that question (that thing is enough to make Nokia phones look sleek!).

The BlackBerry Storm seems like it’s going to be one heck of a BlackBerry.  Best one ever, no doubt.  Probably the best portable email device ever made.  And they will probably grab a good chunk of the existing BlackBerry market.  But kill the Iphone?  That gun’s not loaded yet, and it would take RIM years to create the combination of product/brand positioning to come even close.