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Category Archives: Web/Internet

Introducing Legacy Locker

Posted on March 10, 2009 by Jeremy Toeman

It’s with tremendous pride and excitement that I use my first blog post in over a month to announce the launch of Legacy Locker. I’m one of the founders of the site, and I wanted to share a little backstory to where it came from and how it got here.

Two different personal events occured to me in the summer of 2007 that led to the conception of Legacy Locker.  My grandmother unfortunately passed away, but at the age of 94 it’d be hard to say she didn’t live a full life.  She and I used to exchange emails, a pastime of hers she also enjoyed with other friends and family around the world.  My father and I tried to figure out a way to get into her Hotmail account, but had no luck and basically the account is, for all intents and purposes, unavailable.

On a more uplifting side, my wife and I had a son earlier that year, and in the summer sat down with an estate planner to establish a will (did you know in the state of California that if you don’t have a will/estate/trust, probate attorneys will claim 4% of your assets, including your life insurance money?  scam).  Anyhow, after literally hours of discussing my family tree and my various assets (car, 401k, signed Jean Beliveau picture, etc), I had a huge binder: our “estate” (I always pictured something with a mansion).

Last summer on a flight (yup, I remember that well), I had one of those “moments” in life, where I realized that while my physical assets were protected in my estate plan, I had nothing in place to deal with all of my online goods and assets.  My computer’s password, my email accounts (all 5 of them), my Amazon store credit, my wordpress login, etc.  If anything happened to me, virtually all of these assets would become literally inaccessible to my wife (or others), despite the fact that I had a will.  While they were legally protected, in all practical terms they’d become effectively worthless (including the 70+ domains I own through GoDaddy).  Legacy Locker was born.

JT and AdamWhen I returned home, I talked with my wife about the concept, and she completely recognized the need as well.  I went to my business partner Adam, he too thought it made sense.  I talked to a few other friends and close colleagues, and not a one said “nah, dumb idea, what are you thinking?”  So Adam and I raised some money, and hired a team to get things done.

The site is pretty simple to actually use and understand.  Users register, fill out a profile, and assign verifiers (people they trust to confirm their passing).  Next, they create assets and beneficiaries.  An asset is the online account information to a website, basically a username, password, and some notes.  The beneficiary is the person they’d want to receive the asset.  The last feature is called “Legacy Letters”, which are emails that get sent to family, friends, or colleagues with a “goodbye” note (in the future we’ll incorporate video as well).  For more on how it works, click here.

So this morning the site goes live.  The actual working service won’t come online for a few more weeks, as the final touches get put in place.  We’re looking forward to getting everything up and running, collecting feedback, and building a great service.  Our primary goal is to bring Legacy Locker to the attention of willmakers, attorneys, and estate planners who help service the 12.6 million households who have wills in place (and 900,000 new people every year), hence our slightly early launch.

I’ve been building consumer technology, from gadgets to websites, for the past 13 years.  While I’ve worked on some amazing products in my time, this is my first opportunity to use technology in a way to truly help people.  Thinking about loss is hard (which is why not enough people do backups and only 1/3 Americans have wills to protect their families).  Dealing with loss is even harder, and if we can help make that part of life a little easier for some people, I consider that a great accomplishment.

Thanks,
Jeremy

ps – sorry about the no blogging all month thing – I was in the hospital dealing with a nasty combination of appendicitis and Crohn’s disease, but I’m doing much better now thanks!

Posted in General, LD Approved, Web/Internet | 18 Comments |

50 Common Words with Wacky Google Results

Posted on January 31, 2009 by Jeremy Toeman

I was trying to figure out how much a bucket cost earlier this week, and googled “bucket” to find out.  I was surprised to discover that anything remotely useful didn’t show up in the first few results.  So, in some bizarre method of either wasting hours of my life or providing complementary services to the SEO folks out there, I went looking for other common, everyday words who had similarly weird results in Google.  This list is not in order of wackiness (but I did consult this list for help).

  1. Bucket.  Some “real” results, but otherwise dominated by Photobucket, a movie, and other miscellaneous non-buckety stuff.  Nothing as cool as the results for spatula either.
  2. Word.  Completely dominated by MS Word, or products that in some way augment MS Word.
  3. Thing. After a comic book, the next few entries Google showed me asked me if I really meant “thong”. Well, I do now!
  4. Seven. The only single-digit number whose top results had nothing to do with numbers.
  5. Live. All MSN, all the time.
  6. Stop. All sorts of goofiness, the highlight being a link to sign up in order to help stop alien abductions. I do not lie.
  7. Run. Nothing super-wrong about the results, but they’re all over the map.
  8. Sea. Instead of a picture of the ocean, the top result is a convenient map showing you where the Seattle-Tacoma Airport is located.  Just in case.
  9. Saw. (get it? sea-saw?) While these aren’t inaccurate results, I most certainly pity the squeamish individual who is innocently looking to pick up a woodworking tool.
  10. City. I’d like to applaud the City of Chicago for being the number one city!
  11. Country. Yeesh, not only isn’t there a country at the top of the list, it’s dominated by country music.
  12. Sad. Nothing out of the ordinary for “happy”, but sad was really sad.
  13. Dirt. Another one dominated by movies & TV.
  14. Table.  Great for people looking for some HTML advice. Awful for the other 99.8% of humans.
  15. Bug. (yeah, I’m cheating here) Top results include the animated film and Bug Labs.  Cool to me, probably would confuse some of my relatives though.  🙂
  16. Apple. Not a fruit-related link in sight.
  17. Orange. While incomparable to the previous entry, it too is at risk for scurvy.
  18. House. Mostly TV shows and a little government to “mix it up” a bit.
  19. Plasma. I only included this one because it was surprising how few of the first results were about plasma TVs. Go fgure.
  20. Lamp. Way out there.  Even the Latin American Microform Project beats out a nice table lamp!
  21. First. Then again, I doubt anyone would be interested in the word first contextually anyway.
  22. Remote.  Results are quite poor for the outdoorsy users.
  23. Well. A couple of entries for a poor place for babies to play, but a bank manages to top the list.
  24. String. Ah, I see that luxury knitting yarns did eke out super string theory, but these were both buried beneath programming terms.
  25. Chip. No silicon or potato references on page one!
  26. Ball. Results show that high society is not very good at SEO.
  27. Angel. Ditto for religion!
  28. Force. In a slight twist, I’d like to applaud the Internet for only 2 of the top 10 results having a Star Wars tie-in.
  29. Falcon. If it weren’t for a Wikipedia entry you’d never even know about the bird.
  30. Owl. Similarly suffering from a lack of ornithology enthusiasts.
  31. Small. The only small thing here is the number of results about small things. Bah-dum, ching!  Don’t forget to tip your waiter!
  32. Big. Insert some Biggie Smalls reference here (it ties the two lines together so nicely).
  33. Wall. Clearly the people in Wall Township were tired of losing traffic to their home page.
  34. Star. Another example where the geeks are just disappointing us all.
  35. Smart. Well, the results aren’t…
  36. Dumb. After losing quite a few minutes to some of these, I figured I’d include it to share the painlove.
  37. Sharp. Lots of consumer electronics, not much about knives.
  38. Girl. Exactly as one would expect, a link to a skateboarding company.
  39. School. A coup for the Montgomery County Public School system. A big fail for anyone not from Rockville, MD.
  40. Robert. Amazingly this no longer goes straight to the Scobleizer himself.
  41. Pop.  I think this effectively ends the pop vs soda debate.
  42. Bowl. Very understandable results, placing lingerie well above ceramics.
  43. Cake. Not terribly abnormal, but I really wasn’t expecting a stock quote that was highly contextual to my interest in a tasty dessert.
  44. Store. A highly arbitrary list of retailers.
  45. Trend. I guess anyone on top of the trends probably isn’t googling this one too often.
  46. Ego. Even paintball products managed to place themselves above any of the “a-list bloggers”… 😉
  47. Past. In a dismal sign for smart people everywhere, google assumed I meant “PSAT” and then provided me with lots of resources to do a better job on the exam.
  48. Bail. Seems to be missing links to rich bankers and/or automakers.
  49. Toe. No links to me or my Dad, whatsoever.
  50. Failure.  I was quite disappointed to find that failure no longer linked to Bush’s bio.  Not to worry, I think we all know it pretty well anyway…

So what’s the point, you might wonder?  I didn’t really have a “deep mission” here to uncover some secrets of the universe, but it was interesting nonetheless (especially since I googled at least another hundred or so “common” words to find the results above).  As we continue down the path of defining our world more and more by what we find with a simple google search, I hope we don’t every end up putting too much faith in the almighty from Mountain View.  Google search, as I’ve discussed before, is not “reality” and it’s cleary not a digital reflection of the world we live in.  If it was, bucket makes, models, vendors, and pricing would’ve been much more prevalent than some mediocre movie.

Posted in Web/Internet | Tags: google, search | 1 Comment |

eStarling is Startlingly Cool

Posted on January 6, 2009 by David Speiser

eStarling makes several WiFi connected digital photo frames, and I’ve been playing with their Impact V for a bit.  I’m impressed.

From the moment you open the box, eStarling does a pretty good job holding your hand and making use of the frame pretty simple.  You have all the usual options for displaying pictures that past digital frames have lead us to expect, including memory card slots that accommodate a couple different card types (SD, MS, MMC.)  But what’s way more interesting to me is the wireless and social mechanisms for displaying pictures.

When you pull the device out of the box, a greeting card immediately invites you to plug in the frame and connect it to your wifi connection (beware: this frame is much cooler if you have a wifi network.)  Once you’re connected, the frame prompts you to visit their website and activate your account.  Once you do you will get an email address dedicated to your frame, and you (or your friends and family) can email pictures to your frame.  You can also log into your account on their website to upload pictures from your computer to your eStarling account – these will then appear on your frame (it took my pictures about 15 minutes to show up.)  One of the neatest features is the social component – you can link your frame to a variety of social websites and services, including Facebook, Flickr, Phtobucket, Picassa, Twitter (not sure about this one), YouTube and more.   In addition to these services, you can also subscribe to RSS feeds – popular ones like National Geographic or even a user-designated feed.  You can also post small videos to play on your frame if you so choose.

I did have some issues with some of the social services.  For instance, I linked my Flickr account to my eStarling frame.  It was a pretty simple, one-click connection which presumably links up eStarling’s service with Flickrs API.  Two issues presented themselves though:

1. After clicking through the Flickr to link up the accounts, instead of a “Success, awesome job, well done!” screen, I was presented with a page full of gibberish.  There was no message to tell me whether I had successfully linked the account.  I didn’t know for sure until photos started appearing on the frame.

2. When those photos did appear, they weren’t mine.  They were photos of friends mine, people to whom I am linked on Flickr.  But none of my own photos made it into the frame.  Now, I like my friends and all, but I don’t need their photos on my frame.  Whether it’s going to sit in my home, or in my parent’s home, I want my own pictures on my frame.

Ultimately I was forced to use the “custom RSS” feature and take my Flickr account’s own RSS feed and manually link that with my frame.  Even after doing that, only my most recent set (about 20 pictures or so) showed up on the frame.  I don’t really know how to pull specific sets or additional photos from Flickr into the frame.

The frame has an eight inch display (800×600 pixels) and the clarity is pretty darn sharp. (Any blurring in the images in this post is due to the photographer, not the frame.)  It’s a touch screen interface, and there are light-up touch screen buttons along the right side.  You must use the touch screen in order to connect to the wireless network, but almost everything else can be accomplished through eStarling’s web portal.   The touch buttons let you skip through photos, or jump back to menus to select specifc photos, or access settings for the frame.  But I found the touch buttons a little finicky to use – fortunately the included remote also allows you to control action on the frame.

Lastly, there’s packaging.  In the unboxing I discovered very little wasteful or non-recyclable material.  There was one small piece of closed-cell foam for padding, and a foam sleeve for the frame.  Everything else was cardboard, including the majority of the boxe’s padding.  5 gold stars for being conscious of the environment.

Overall I was impressed with the frame.  The picture clarity, the simple setup, and the social components were all fantastic.  I love that it’s wifi, and I dig the fact that I can update the photos remotely, up to and including if the frame is in another state (or country.)  However, I do think the web interface and tools need a little refinement.  They are feature-rich but lacking in the fine points of usability.  Some improvements could include better feedback to user actions (letting you know if you succeeded in linking an account), and better fine-tuning of services (to include / exclude friends’ photos, etc.)  They don’t need more options, they just need to refine and improve the ones they’ve got.

eStarling Wireless Digital Photo Frame on 12seconds.tv

Daniel Lim at Slashgear also wrote a nice review of this frame.  If I were forced to give this frame a numeric rating, something which I am loathe to do, I would give it an 8 out of 10. They did a good job.  I just hope they keep improving the little sucker, especially the web interface and options.

This post is also available on 1TO10REVIEWS.

Posted in Gadgets, No/Low-tech, Product Reviews, That's Janky, Video/Music/Media, Web/Internet | Tags: digital frame, eStarling, photos | 1 Comment |

Twitter Scam Proves Early Adopters Don't Know Everything

Posted on January 4, 2009 by Jeremy Toeman

I visualize technology adoption like a huge wave crashing to shore.  At the tip of that wave’s crest are the newest of new technologies, such as FriendFeed and Plurk.  As the wave advances, they’ll either gain usage amongst a wider audience or dissolve into nothingness.  Below the tip are still new technologies that are trying to “cross the chasm” into the mainstream, such as Twitter – they might make it, or also just fade away.  Next up we have technologies that spreading to the masses, like Facebook and blogging.

From my time here in Silicon Valley, I’ve noticed a tendency that the “higher ups” on the early adoption wave tend to look down upon the rest.  Sometimes the smugness is so thick it’s as if those users who don’t microblog are busy using whiteout on their monitors while wiping a lingering trail of drool off their chin.

Over the weekend, it turns out someone tried to “phish” Twitter users, and achieved enough success to warrant widespread coverage by bloggers and online media. The official Twitter blog stated:

It looks as though this particular scam sent out emails resembling those you might receive from Twitter if you get email notifications of your Direct Messages. The email said, “hey! check out this funny blog about you…” and then provided a link. That link redirected to a site masquerading as the Twitter front page.

If you didn’t look at the URL of this false Twitter page, then you might not have noticed that it was actually just a page on the domain access-logins.com which was also faking Facebook’s front page. We immediately reported the offending domain (and warned our friends at Facebook). The site is now on OpenDNS’ and Google’s reported phishing lists.

So if you’ve ever had someone make fun of you because you aren’t using the beta version of an operating system, don’t lifecast yourself while making potty, or still have to push multiple buttons on your cell phone, this is your time for a Nelson-ish “haa-ha”.  Now I certainly don’t wish success to anyone using malicious activites like this online, it’s truly bad for everyone.

But maybe all the “I’m-so-cool-and-you’re-on-MySpace” attitudes of so many echo chamberites, maybe your horse ain’t so high after all?  Maybe a few of the people who got suckered in can help build better interfaces to their technologies so our less technically savvy friends don’t have to feel stupid when trying to adopt new stuff?  I have three “what I hope we all learn from this” statements:

  1. Being an early adopter doesn’t make anyone “better” than anyone else, and clearly not smarter.
  2. Product/interface designers need to do better jobs at making their technology more approachable.
  3. Internet companies, as a whole (Google – I’m calling you out here – you need to make spammy search results go bye-bye), are failing to protect consumers from those with malicious intent.
Posted in That's Janky, Web/Internet | Tags: phishing, scam, twitter | 1 Comment |

10000 followers won't get you a free latte

Posted on December 28, 2008 by Jeremy Toeman

Guess how much attention the following tweet garnered from MUNI (the San Francisco transportation organization)?  Answer below.

A lot of bloggers worked each other into a bit of a tizzy this weekend as they debated the merits of a Twitter feature that would allow one to sort search results in the order of users who have the most followers.  The debate wasn’t really about the feature itself, which is completely innocuous conceptually (Twitter search should allow tons of different sorts).  The debate was about Loic Lemeur (the original poster) using the term “authority” to define his request.

I’ll be as blunt as possible: the number of online “followers” (including Facebook friends, blog subscribers, and all the 19-year-olds on Friendster who genuinely want to meet old dorks like me) one has is not a measure of authority.  It is not a measure of power.  It is not a measure of intelligence. It is not a measure of capability.  It is not a measure of quality.  It is a measure of reach/audience, and if one wants to put a label on it, it’s called “popularity”.

In high school I ran for class president.  I lost.  The winner went to all the cool parties all year long, I went to few.  The winner was on lots of teams and associations, I was on several.  During our speeches, the winner talked about how great the school was and how much pride she had.  I spoke about getting the class to volunteer with a local in-need youth group.  In truth, little of this all mattered in the election, since I wasn’t a very popular kid in high school (yeah, that’s right, the guy who programmed C++ and ran an online BBS in the late 80’s wasn’t super popular, can you believe it? have no fear, I blossomed).

I really like something Robert Scoble wrote this morning:

Here’s why I’ve been saying for the past year that it is far more important who you follow than who follows you: if you follow people just to get followers you’ll end up being overworked, deep in information overload, and superficial to boot. You won’t have a philosophy. It +will+ show. You might be able to fool most of the idiots most of the time, but eventually they’ll see the difference between the “collect follower” types and the “surround yourself with smart people” types like Tim O’Reilly or Jay Rosen.

I can smell the “follow me” types a million miles away, can’t you?

I’m an idealist at heart.  Ideally one wouldn’t even be aware of quantity of followers.  Ideally one wouldn’t know their blog subscriber count.  Personally, my favorite “stat” is seeing responsive blog posts externally or comments on my blog posts and/or friendfeed entries.  Comments imply I’ve done something interesting enough that someone else chose to interact with it.  And that’s what excites me about being a content creator online.

ps – the question at the top of the blog post was rhetorical, sorry about my clever ruse.

Posted in Web/Internet | Tags: popularity, twitter | 6 Comments |

Holiday TextExpander Giveaway Contest

Posted on December 22, 2008 by Guest Contributor

You may remember our post showing how to automate Bit.ly using AppleScript
and TextExpander
. Since then, TextExpander has been bumped up to version 2.5, and in doing so SmileOnMyMac included our bit.ly URL shortening script in the new release.

To celebrate we’re having a holiday contest and giving away two TextExpander licenses!

Contest the First:

TextExpander has one of the cheekiest registration screens around; it offers up data on how many times you’ve triggered an abbreviation, how many characters have been replaced, and how much time you’ve saved typing. The first license will go to the reader who guesses the number of characters (as of the time of posting) that TextExpander has spared me from typing. The Price is Right rules apply: closest guess (without going over) wins.

TextExpander Register Screen

Contest the Second:

This started off because I came up with a new snippet; now it’s your turn. The second license will go to the reader who suggest the best idea for a new snippet, as judged by the LiveDigitally team. Extra points for contest entries with working code snippets. (You can download the trial version to get started.)

Submit your guesses and ideas in the comments (you can link to a blog post if your idea is too long to fit.) The contest deadline is midnight on Wednesday, December 31st, and we’ll announce the winners in the new year. Good Luck!

Posted in Gaming, General, LD Approved, Web/Internet | 3 Comments |

Video Recording on my iPhone… or very nearly (thank you 12seconds)

Posted on December 18, 2008 by David Speiser

Disclaimer: We know, love and work with the people from 12seconds.  Impartiality is severely dented, if not discarded outright.

Today 12seconds.tv did a few cool things:

  1. They’ve re-designed their website – cool new look and feel, with a strong focus on video consumption
  2. They’ve concluded their invite-only Alpha phase and opened up in a public Beta where anyone can register and use the site
  3. They’ve had their iPhone application approved and launched in the iTunes App Store (for $0.99)

I’m happy for their progress from Alpha to Beta, and I think the re-design looks great.  But I’m most excited about the iPhone app.  You all know (both of you) 😉 that I’m an iPhone user, and one of my few frustrations with the device has always been the lack of a video recorder.  Apple steadfastly refuses to release one, and there’s no third-party video recording application available (unless you choose to jailbreak your phone). This annoys me.

12seconds did not manage to sneak a video recorder through Apple’s QA team.  But they did create about the best possible workaround.  App users will take 3 photos (or choose 3 from their picture library), record twelve seconds of audio, and then post their creation to their 12seconds account (unregistered folks can create an account on the fly, in their phone.)  Somewhere in the cloud, the pics and audio are combined and then spit out as a twelve second video slideshow.  Users can email a link to their video directly from their phone  Each video has it’s own unique URL on 12seconds.tv, and can be emailed, embedded (as HTML) or downloaded onto your hard drive.  Here’s a demo video on how to use the app.

iphone app for 12seconds.tv from Sol Lipman on Vimeo.

One thing I really like about this app is the story telling aspect.  The series of pictures with audio narration really give you that James Earl Jones feeling of comfort.  Also, if you flub the audio and need to re-record, you can do so as many times as you like.  With traditional video, if you blow it, it’s blown.  The moment has passed. Here’s one video I recorded with a trial version of the app.

Cold Cuts – Chinese Food Style on 12seconds.tv

The app is a first draft.  It works, and it’s intuitive, but there are some features I’d like to see added, including wanting better flexibility in choosing photos and saving drafts.  But on the whole I think the app is very usable.  There’s just room to improve.

Kudos to the 12seconds team on a great launch and a cool app.  This is the best solution to the video-recording conundrum that Apple’s created that I’ve seen yet.

Related Posts:

MG Siegler at VentureBeat

Greg Kumparak at MobileCrunch

Rodney Rumford at FaceReviews

This post is also published on 1TO10REVIEWS.

Posted in Gadgets, LD Approved, Mobile Technology, No/Low-tech, Video/Music/Media, Web/Internet | Tags: 12seconds, App Store, iphone | Leave a comment |

Social Media meets Consumer Electronics at CES2009

Posted on December 9, 2008 by Jeremy Toeman

I try to keep the “plug Jeremy” posts to a minimum, but it’s my blog, and I can do what I want, right?

I’ve been invited to participate in Jeff Pulver’s exciting new event at CES 2009, called “Social Media Jungle.”  During the daylong session, a variety of very accomplished speakers will present on a variety of topics pertaining to social media and trends for 2009. In my case I’ll try to “bridge the gap” to address the CE industry.

Jeff’s description of the event:

“The Social Media Jungle at the 2009 International CES brings to light how the advent of social media is changing the way we work and live. Sessions include state-of-the-industry updates and a candid look at how social media disrupts the workplace by empowering companies to lower burn rates. Plus, learn how companies can motivate consumers through social media to drive product sales without increasing costs.”

Here’s the agenda:

8:30 – 9:00: Real-Time Social Networking
9:00 – 9:20: Welcome to the Jungle, Jeff Pulver
9:20 – 9:40: Navigating the Social Media Seas, Chris Brogan
9:40 – 10:00 – Industry Perspective & Update
10:00 – 10:20 – Industry Perspective & Update
10:20 – 10:40 – What to Look for in Social Media Platforms in 2009, Robert Scoble
10:40 – 11:00 – Return on Social Media Investment, Ben Grossman
11:00 – 11:20 – [ break ]
11:20 – 11:40 – Learn, Baby, Learn: Turn Your Social Media Addiction Into An Asset!, Jeffrey Sass
11:40 – 12:00 – Social Media Principles, Chris Heuer
12:00 – 12:20 – Naked PR: What Marketers Need to Know in the Age of Social Media, Susan Etlinger
12:30 – 2:00 [Lunch Break]
2:00 – 2:30 – How Reporters Have to Think of Themselves as an Entrepreneur and a Publisher Using their Company as a Platform, Daniel Honigman
2:30 – 2:50 – New Media Strategy in Challenging Times: Conquering the 3 Screen World: Dean Landsman and Howard Greenstein
2:50 – 3:10 – How Small Business can use Inbound Marketing/Social Media to Help Increase Their Business, Justin Levy
3:10 – 3:30 – The Convergence of CE and Social Media, Jeremy Toeman
3:30 – 3:50 – Managing Your Reputation While Being Genuine and Authentic Online, Dave Taylor
3:50 – 4:10 – How to Botch an Agency Briefing (No Matter How Cool You Think Your Product Is), David Berkowitz
4:10 – 4:20 [break]
4:20 – 4:40 – How Trust Drives Transactions During a Down Economy, Eric Weaver
4:40 – 5:00 – Leveraging Social Media for the Social Good, Rebecca Bollwitt
5:00 – 5:20 – How New Media is Changing the World, Brian Reich
5:20 – 5:40 – Transforming Unemployed BabyBoomers via Social Media, Carlos Hernandez
5:40 – 5:45 – Wrap up

I’ll be talking about how “social media” is infiltrating consumer electronics devices.  There are already a handful of products on the market or coming to the market with built-in social services.  The future of devices is clearly all around connectivity, and the interesting phase will be understanding how we get from today (mostly disconnected islands of functionality) to tomorrow (intelligent data sharing between devices and Internet services).

Registration costs: US$ 295 / 395 (Social Media Jungle page on the CES website and Facebook page).

Posted in Convergence, Gadgets, Web/Internet | Tags: ces, ces2009, social media | Leave a comment |

Lack of Trust key to eBay's decline

Posted on November 25, 2008 by Jeremy Toeman

I read on The Technologizer that eBay is suffering from a drop in visitors (SAI has some more stats too).  This comes as no surprise to me, as I believe eBay has abandoned its core over the years.

eBay is one of those “the community really matters” success stories.  The company slowly and steadily built a community around niche products, antiques, hard-to-find stuff, collectibles, etc.  eBay was so successful that neither Yahoo nor Amazon could even dabble in the space.

But that was a few years ago, and many things have changed.  For one, we have a whole new generation of Internet users.  The “millenials” are less likely to seek out collectibles or memorabilia, as they’ve been brought up with the Internet right at their side.  An old Sega Genesis kit is much less exciting to a 25-year-old than an Atari 2600 is to a 35-year-old.

More relevant to the decline in eBay traffic is the erosion of trust for the brand.  As the company served the needs of its shareholders, instead of its users, it catered to the bottom line.  And that bottom line meant foregoing the concept of nurturing the community, and instead to increased sales and transactional revenue.  Which, in turn, means less value is placed on the individual seller, and a higher value to the institutional or semi-pro seller.

When faced with the challenge of selling my Vaio (now $1000, want it? anyone?  I’m throwing in the docking station too!), my wife and I initially turned to eBay.  We put up a fairly standard listing, but have a zero rating.  We had a handful of inquiries, every one of them turned out to be a scammer (including one who very cleverly had establish a history of 35 items purchased, but as I checked I realized they were all under $5).  Similarly, I’m going to assume we had no other offers due to our 0 rating.  I’m trying again now.

The above experience is the core problem of eBay today.  It works for power sellers, and is probably still just fine for the collectibles and hobbyists.  But “regular people” trying to sell decent-sized items are unable to leverage the millions of people who use eBay.  It’s almost off-limits to us.  I actually found the process more daunting and nerve-wracking than experimenting with Priceline and playing Call of Duty 4 on Xbox Live with 12-year-olds.

As I’ve polled my friends and peers, many have expressed similar doubts and concerns.  “eBaying it” is no longer the action verb it once was, and if a company loses it’s position as brand-category, it’s in trouble. Their stock price is down over 50% this year alone (I sure hope nobody takes that one too seriously, but hey, it’s the Internet).

The interesting thing to me here is the opportunity.  I think eBay could easily rebuild, but they’ll have to make some tough decisions.  I also think it’s a great time for another brand to attempt to enter the online auction market (you’ve got to lock that down!), with an emphasis on trusted sellers and buyers, integrated community selling (I tried importing my sale into my facebook account, but it was very non-obvious and failed miserably), and empowering individuals.

Posted in Web/Internet | Tags: ebay | 5 Comments |

How to Use Social Media to Get Hired

Posted on November 23, 2008 by Jeremy Toeman

I hate the term “social media”, but I didn’t really want to write a post entitled “How to Use Blogs, Twitter, Facebook, LinkedIn, social networking, Google Search, Craigslist, and other Web sites to Get Hired.”  It just didn’t have a good ring to it.

The last time my consulting firm put out a job opening (on Craigslist and LinkedIn) we received a few hundred emailed resumes.  We phone-screened about 25 of these resumes (and I left some advice for the other 375), met 8 people in person, and hired none of them.

As the firm is hiring again (haven’t listed it yet, but similar to this description), I thought I’d give some tips to anyone out there in need of a job. First, pay more attention to the Jobwire from RWW and WebWare “spreadsheet of sunshine” (as opposed to the doom-and-gloom purveyors, who aren’t really helping anybody with their efforts).  Second, look for jobs on craigslist and LinkedIn, they are excellent resources.

Braindead Easy Stuff
These are the things you’re supposed to be doing.  In other words, if you come in my office and haven’t done all of this, you will not get hired.

  • Read the last 2-5 entries of the company blog and/or press releases.
  • Do a Google Search, Google News Search, and Google Blog Search for the company.
  • If the company makes a product, read reviews of that product, and be familiar with its current prices, offerings, etc.  If the company makes many products, be generally familiar with them.  Use Amazon to see user ratings of product(s).
  • Check to see if the company uses any social networking services (e.g. MySpace or Facebook Fan page), communities, twitters, etc.  If so, read through some recent content.
  • If the company has a page that profiles employees, read about them.  Ditto for a “clients” page.
  • Be very ready to talk about what the company specifically does as a business!  One of my first questions tends to be “so what do you think we do here?”, and while I don’t expect anyone to say it as well as I would, I expect them to roughly get it.
  • Make sure all your “social profiles” are job-ready.  Get the photos of you throwing up at the frat party off your MySpace page, and make sure your last few blog posts, twitters, and status updates aren’t embarassing.  While you should always “be yourself”, you don’t necessarily need to be all of yourself all the time (hint: it’s like dating – I didn’t tell my wife-to-be that I waited in line for 7 hours to see LOTR the first midnight showing on our first date).

Smart Moves
Here are some simple things you can do that will probably help your chances with any interviewer.  None are mandatory, but help a good candidate stand out from the dreck.

  • Comment (thoughtfully – don’t just suck up) on a recent blog post.  No need to leave a comment on all the blog posts, but one or two is a good move.
  • Try to get a list of who you might be meeting with before you come in.  Read their Facebook and LinkedIn pages before the interview.  Caution: don’t be stalkery, and if you don’t know the difference, you probably should skip this one.
  • Figure out if any of the people you are interviewing with blog, and if so, read it too!
  • If the company has a Web service, use it before you come in (that one’s probably a given).  Have some feedback to share (and it doesn’t have to be all rosy and good either).

Double Ninja Maneuvers
These are the things that I think can make a difference, but must be handled differently for every situation.

  • Send a Tweet to the company’s twitter account (or individual’s) before/after your interview.  There’s no “rule” to the content, but a cleverly handled message can be impactful.
  • Thank everyone you met by email.  You could send written cards too, depending on the length of interviews (I wouldn’t do it for someone you only spent 10-15 minutes with).  If you go down this path, your window of opportunity is 1 day, anything later is a big procrastiFAILnation.
  • Write a blog post about the interview.  Again, proceed with major caution, as any misstep here can cost you an opportunity.  That said, if you handle it right, it could also bring you the attention you want to show why you deserve the job.
  • “Follow” someone on any business or pseudo-business social sites.  Good ones: Twitter (and other microblogging sites, even though nobody else actually uses them), FriendFeed, Digg, Upcoming, Google Reader.  Bad ones (more explanation below): Facebook, Last.FM (unless, of course, you are interviewing at a music-oriented startup), Flickr (ditto), etc.

Oh No You Didn’t!
Here are a couple of things you really shouldn’t do, either due to inappropriateness or other potential backlash.

  • Don’t “friend” someone.  It’s perfectly fine to add anyone you meet as a LinkedIn contact, but unless you know, for sure, that someone treats Facebook “friends” as a list of anyone/everyone they’ve ever encountered, don’t cross this potentially bad line.  By the way, sending a message via Facebook isn’t a bad thing – but then again, you do have their email address…
  • Make any negative remarks about the company/employees, in any digital environment, anywhere (and yeah, that includes email and IM).  If you felt the guy/gal you interviewed with was “a total tool”, that’s just fine, and you can tell your buddies in person and out loud, as opposed to in writing.  You’d be amazed how easily an email can get forwarded.  By the way, I’d also advise against ranting in public, this town of technology companies is really, really small, and you never know who you’re sharing a bus ride with.

I hope this is helpful.  For those who didn’t pick up on the recurring theme, it goes something like this: use the Internet to thoroughly research companies and individuals you are going to interview with, and mildly engage with them before and after the interview.  Then again, if that wasn’t obvious by now, you probably don’t want to interview with me.

Posted in Web/Internet | Tags: advice, hiring, interviewing, Jobs, social media, tips | 10 Comments |

LIVEdigitally Alum Launches Site for Crowdfunded Journalism

Posted on November 10, 2008 by Jeremy Toeman

When I first met David Cohn he was a wee lad, writing for Wired magazine and looking to expand his opportunities. He wrote many wonderful (and some not-so-wonderful) blog posts here, such as Internet Radio To-Go, Rsstroom for the Restroom, Writing in Pajamas, Wine Tech, Digital Art, Very Small DJs and of course, as nobody will forget, Digital Hugs.

Dave’s gone on great journeys since his days at LD, got himself a degree, worked with various citizen journalism projects, and let his hair go way out. And today he launched Spot.us, a “crowdfunded journalism” site (disclosure: I’m an advisor to the site, but it’s a non-profit, so it’s cool).

Basically, if you have a cause/concern/issue you think is worthy of some investigative journalism, and are willing to put a bit of money toward it (think $10 or $25, not $1000), spot.us is the place for you. I’ve submitted 4 tips so far (Why are San Francisco city streets in such poor condition?, How effective are the homeless shelter resources?, Why Aren’t There More MUNI Express Buses? and Is swimming in the Bay actually safe?), and one of them has already been “picked up” by a journalist!

This is the 2nd half to spot.us – journalists can either read through “tips” (written by concerned folks like myself) or simply “pitch” stories they are interested in writing about. So the pitch “How safe are San Francisco Bay beaches and water a year after the Cosco Busan oil spill?” is now up for crowdfunding. As I write this, it’s received pledges for $360, and the reporter is asking for a total of $800 to do the work.

Will this replace journalism as we know it today?  That’s a big TBD, but in an industry with massive flux and consternation (love that word), it’s exciting to watch new options emerge.  Good luck, Dave!

Posted in Product Announcements, Web/Internet | Tags: citizen journalism, david cohn, spot.us | 2 Comments |

How the Internet Defeated the McCain Campaign

Posted on November 4, 2008 by Jeremy Toeman

My wording here is very deliberate, and I want to explain briefly why.  Back in 2000, as a Canadian citizen (with US Green Card), I watched the elections, but didn’t pay all that much attention.  At the time, I hoped for Gore to win, but I really liked John McCain and became forever resentful to GWB for his tactics in the primaries.  Now, as an American citizen (dual), I paid more attention, but it wasn’t until the announcement of Sarah Palin as running mate that I actually became engaged with politics.  As I began my research, both backward into the history of the candidates and in “real-time” dealing with timely issues, I quickly noticed a separation of John McCain, the man who ran for president in 2000 and 2008, and the McCain Campaign.

The McCain Campaign could be described as Rovian, full of attacks, negativity, and hate.  It selected Sarah Palin, an ambitious woman who appeals to a segment of America who somehow believe that education, success, and facts are less important than “being gutsy”.  Beyond Palin, the McCain Campaign ran ads proclaiming that Obama might be a terrorist, and if he’s not, he certainly pals around with them.  Other ads tried to scare Americans into believing Obama wanted to teach our children sex education in kindergarten, has questionable friends and allegiances, and might not be a US citizen.  It did more “spin” than a dreidel on the streets of Tel Aviv (is that a metaphor?  if not, it should be).  For as honorable a man as John McCain appeared to be, it was truly a shameful campaign.

And 8 or 12 years ago, they would’ve got away with it, if not for those meddling kids.  Thanks to the Internet, our ability to research and fact-check audacious claims was stronger than ever.  In fact, I’d argue that the Internet truly thwarted the McCain Campaign, which was clearly unprepared for the power of blogs (here’s my favorite), twitters, Google and youtube, digg, and social networks.

With the Internet at our hands, we as a nation of individuals were able to rapidly tear through the cleverly woven web of lies.  For every claim of “Obama had dinner with Khalidi”, the Internet had an answer, “McCain gave the guy $500K a few years earlier.”  And when these claimed attacks were revealed, they affected others by getting them more involved, more engaged, more active.

But the true defeat of the McCain Campaign by the Internet was the simple lack of a campaign.  When an attack ad was thwarted, or a debate claim debunked, McCain was rarely found making pro-active remarks.  As voters, we were being educated on what Obama was about (or more importantly, not about), but at no point were we given insight into McCain’s positions.

We heard words like maverick, but the Internet gave us voting records.

We were pitched on Palin as a reformed, but the Internet showed us her dubious use of finances in Alaska.

It took less than 20 hours for the Internet to reveal that a woman used a mirror to poorly scratch a backwards B in her face, despite other claims.

The Internet provided us with the information, and the people shared it across countless sites and services.  Now don’t get me wrong, there were plenty of lies spread as well (yes, Obama really is a citizen).  And I’m not saying Obama’s campaign was completely innocent either, plenty of attacks were made as well.  But for the most part Obama’s campaign represented Obama’s positions and politics.  Unfortunately for Mr. McCain, the McCain Campaign did not do the same.

Tonight, the senator gave an excellent concession speech.  I hope we remember him for his great services and the man he is, not the man his campaign made him out to be.

I also hope our politicians take warning from these results.  The era of politicians being able to say one thing while do another is at an end.  We the people are tired of the negativity, the fear, and the lies that politicians have perpetrated over the years.  The Internet was a major part of this election, and this is only the beginning.

Posted in Web/Internet | Tags: politics | 2 Comments |
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About

Jeremy Toeman is a seasoned Product leader with over 20 years experience in the convergence of digital media, mobile entertainment, social entertainment, smart TV and consumer technology. Prior ventures and projects include CNET, Viggle/Dijit/Nextguide, Sling Media, VUDU, Clicker, DivX, Rovi, Mediabolic, Boxee, and many other consumer technology companies. This blog represents his personal opinion and outlook on things.

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