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Why Newspapers are like Creamed Spinach

Posted on September 3, 2009 by Jeremy Toeman

When I was a kid we had regular meals at my grandparents’ house. Much of the food was delicious (in my memories if nothing else), with the glaring exception of my grandmother’s creamed spinach. Granted, it wasn’t there with every serving, but when it came, I shuddered. I literally couldn’t stomach it, and played little tricks to “hide” it on the plate, the table, the floor, or, best of all, someone else’s plate.  I hated it, and it’s the only food to stand out in my memory as something so loathed.  But I’m sure everyone has a similar dish, or possibly even an entire food group, they disliked when they were children.

I’ve been thinking a lot recently about the demise/impending demise of newspapers (an event some people seem almost giddy about), and I’ve come to realize that it does far more than sadden me, I find it pretty scary.  You see, the one thing a newspaper did unique to all other news media is it effectively “pushed” stories on you, like it or not. Sure you can turn the page or even a whole section, but the process of reading the format necessitated people reading content they would not otherwise choose to read.

unbalanced-newsOnline readers and aggregation services do a good job at pulling together the content sources an individual selects, but they do nothing to deliver unasked for content. This is a problem.  As people are becoming increasingly dependent on these tools, they are becoming increasingly resistant to consume any content which does not appropriately hit their filter.  Further, the ability to simply click click click away makes it all-too easy that readers will abandon content mid-stride (how many readers did I lose in that sentence alone).

Analogy time!  Giving people the ability to complete select, filter, control and govern their news streams and sources is like giving children the ability to select the food for their meals. Just as in news people are flocking to gossip rags, trade publications/blogs, and other narrowly filtered selections, children would eat meals consisting of sweets and snacks.  Neither are healthy.  Just as children need their brussel sprouts, cauliflower, spinach, broccoli and other never-selected items, adults need to be exposed to news content other than of their “liking”.

google-news-balancedWe live in an era with unprecedented access to information, yet at a time when people are considered less informed than in recent generations.  And to be clear, this problem is spanning multiple generations (not just the youth), multiple geographies (yes coastal folks, you’re probably worse off than your “flyover” state cousins), and all other demographics. If I can make one simple recommendation it’s to pick a given news source you might not naturally prefer, on a topic (hint: international news) you might not always care about, and insert it into your news streams.  I may not have liked that creamed spinach my grandmother made, but thankfully my parents had enough good sense to make sure a few bites of it did not get hidden under the tablecloth.

Posted in General | Tags: dumb, information, informed, new media, newspapers | 3 Comments |

Signs You Live in the Silicon Valley Echochamber

Posted on August 31, 2009 by Jeremy Toeman

Your home page is one of: TechMeme, Yhacker news, Friendfeed.

You debate the merits of various URL shorteners.

Hearing that teenagers think Twitter is stupid, yet they send ~500 texts per day is somehow disconcerting to you, and challenges some core beliefs you have about the world.

You (a) have a tag cloud on your blog and (b) it actively contains any one of: Louis Gray, Scobleizer, Cloud Computing.  (note: it was pointed out to me that this seems like a possible slam on Louis/Robert – it’s not. Having their names in your tag cloud means you write about them a lot as a topic. So unless you are them, it’s echochambery)

You think you are “good at Twitter”.

You believe that writing a blog on a topic for more than 6 months makes someone an expert at that topic.

You think the iPhone sucks and the gPhone rocks in comparison (note: I may not personally own an iPhone, and I may make jokes about it, but even I know it doesn’t suck).

You tell friends or family when someone more popular than you retweets something you wrote (whether they care or not).

You can easily define the difference between the types of posts written on ReadWriteWeb, VentureBeat, TechCrunch, and Mashable.

You are surprised to learn that AOL has over 10 million paying subscribers.

You lament over the failure of the “Semantic” Web.

When you hear the following first names, in your mind they have direct associations with specific individuals: Mike, Jeff, Pete, Erick, Marshall, Rafe, Justine, Brian, Fred, Ron, Louis, Robert, Chad, Veronica, Jeremiah, and Gabe. You might also guess at a Paul, a Dave, a Sarah, and a Chris.  And, of course, a Jeremy.

You believe yourself to be “very” aware of news as it happens. But this is specifically because of Twitter trending topics.

You still say “(subject) two point oh”.

You see absolutely no reason whatsoever not to put all of your personal information into sites like Facebook, Google Health, Mint, Dopplr, or LinkedIn.

You can name one (or multiple) competitors to Twitter.

You (a) have more than 500 twitter followers and (b) know exactly how many you have at this moment (+/- 10 people).

You use terms like “Tweeple”, “Social Graph”, “Real-Time Web”, “Microsyntax”.

You look around very carefully before dissing “industry heavyweights” out loud (though rarely ponder why they are so powerful).

You think Spymaster, KDice, and Tap Tap Revenge are “popular video games”.

You know precisely what Google Wave is.

You know how much FriendFeed and iLike were acquired for, but cannot (without research) answer questions like “how much does the war in Iraq cost US taxpayers?” or “in a nutshell, what is the conflict in Darfur actually about?”.

Posted in General | Tags: echochamber, silicon valley | 9 Comments |

What we really want out of new operating systems

Posted on August 27, 2009 by Jeremy Toeman

With Snow Leopard set to debut tomorrow (except for all my industry friends who already have it that is), I’ve been pondering a lot as to the true value of new/improved operating systems.  In a nutshell for SL it seems to be $30 to improve the overall performance of existing Leopard installations.  That makes sense as a value proposition (for only $30, my $1000 laptop will perform better than it does today? count me in). Windows 7 is coming soon, which seems primed as a substantial improvement over Vista (insert cheap shot here), and again I ponder as to the alignment between market needs and product offerings.

My basic assertion is we’ve reached a plateau in the cycle of improving computer/OS/Internet experiences, and the investment should be more oriented on basic performance and reliability, as well as dramatic improvements in simple ease of use. As a simple assertion, it’s my belief that the average computer user (PC and Mac) is still challenged to perform tasks as “basic” as locating downloaded files, upgrading software, and virtually any kind of networking function.  And for those of you reading and slowly sticking your nose in the air in a mocking fashion, your snobbery does not benefit those who use computers day-in and day-out, and in the long run is costing you time and money.

Here’s my target list of what fixes would help the bulk of computer users today and tomorrow:

  • Expert Mode.
    The steepest challenge in most systems is helping novices while empowering expert users.  When it comes to as big a system as the core OS to a computer, the challenge is close to insurmountable.  As a result, features that many people would want to use are buried into hard-to-find places or unknown keyboard shortcuts (command-shift-3 to screenshot? come on). In the short term, letting a user “flip a switch” to go into expert mode after getting comfortable with basic OS usage could be the easiest way to improve overall usability.  Then, all sorts of helpful tooltips, modal alerts, and more could be used to help new/novice users learn the basics.
  • firefox-downloads-screenshotThe Download – Save – Install sequence.
    Good examples: Firefox extensions and AIR applications.
    Bad examples: everything else.
    I am still stunned at the complexity of most installers, and I’m not even talking about the poorly designed installation wizards.  The number of ZIPs, SITs, DMGs, RARs, and more that sit on desktops and download folders without getting opened is awful and reflects poorly not on users, but on the developers who built these systems.  I get it that we need protection against viruses and malware, but can’t there be a smarter way to deal with this?  Yes we can.
  • Taking Screenshots.
    If making screenshots was as simple for people to use as it should be, my hunch is tech support costs for application developers would drop dramatically.  Instead, it’s a highly buried feature in both Windows and OS X, and it doesn’t look like that’s going away anytime soon.
  • Integrated support for removable storage (semi-permanent vs not).
    There are literally hundreds of millions of removable storage drives, both USB thumb sticks and external hard drives.  Yet almost no basic set of applications have native support for the concept of a “semi-permanent” drive (one that sits on your office desk, for example, but not at home).  Sure most apps can use data on these drives, but it’s always in a semi-dysfunctional manner.  iPhoto, for example, retains thumbnails on the local hard drive, but at no point informs the user that the full resolution image won’t be available until the drive is reconnected.  There should be utter clarity to the user, at all times, as to which files are where, and how to properly manage stuff.  For a follow-up example with iPhoto, I should be able to “move” folders/events to removable drives (as my iPhoto Library is the biggest space consumer on my hard drive), and it should act smartly about it.
  • Browser speed!
    Okay, this is happening in Snow Leopard anyway, but I still wanted to iterate it.  The bulk of time spent on computers is inside the browser these days, so the more the browser can natively be fast, the more productivity we have.
  • File sharing.
    I fundamentally believe that Finder and File Explorer still represent the worst aspect of computing. Watching people try to upload photos to sites like Tumblr is such an easy example of the brokenness of it all. The analog of folders/file folders is simply broken, as is the entire concept of what files, shortcuts, applications, etc are. If tied in to my earlier comment on “expert mode”, then the creation of a “novice” file browser could be a huge step forward.  In the interim, the more the OS can help promote local search, the better.
  • photo-82Webcams.
    Everybody (and I use the term fairly literally now) wants to use webcams. Whether its for dating, remote working and productivity (disclosure: Team Apart is a client of Stage Two Consulting), or staying in touch with friends or family, the webcam is probably the most useful accessory I can think of.  So why did it take me over an hour to get my father’s working with Skype? Whatever needs to happen in regards to drivers, API, and other common technology components to make Webcams work all the time needs to happen, and soon.
  • Backups.
    Both Windows and OS X include backup capabilities.  Both are better than they’ve ever been.  Neither are good enough.  If I had to make a wager on impending individualized technology crises, I’d bet that a lot of good people are going to suffer some serious data loss in the coming years.  Backup should be more than just “an option”, but an annoying, pestering reminder that prevents users from doing much without properly configuring backups.  Further, backup should be enabled on a per-file, per-folder, per-application basis (like Time Machine does, but even moreso).
  • Automatic Document Saving & Versioning.
    Technically this really lies within Office applications more than the OS, but it could happen at any level.  The entire concept of “saving” a file is ridiculous.  When you write on a piece of paper, it’s “saved”.  You can opt to discard it, which you’d have to pro-actively do.  If you want to easily retrieve it from a stack of others, you might put some special tag or label on it, or put it in a specific drawer or file cabinet that you have, which you’ve probably organized fairly easily.  Electronic files must work the same way! The entire concept that one could write a document, then accidentally click a single button to destroy hours of work is utterly idiotic. The mere act of typing a new document should save, and every edit you make should also save, and every version of every edit should be retrievable (especially considering apps like Stickies and sites like WordPress do this natively).  Instead of renaming documents, there should simply be a visual timeline and an easy-to-use slider that lets you use Time Machine-like visuals to see prior versions.
  • e-Wallets.
    If the computer guys want to stop the mobile guys and social networking guys from owning my transactions, they need to step it up soon.  A built-in wallet to more rapidly enable e-commerce and microtransactions is a logical evolution of the operating system, not a third-party Website.

Unfortunately there seems to be a bit too much energy into “video desktop backgrounds” instead.  Ah well, one can dream.  Any other “basic wants” people have to improve computing, please share in the comments!

Posted in General | Tags: osx, snow leopard, usability, vista, windows | 9 Comments |

Email, the worst excuse for communications

Posted on August 7, 2009 by Jeremy Toeman

Following my theme of recognizing interesting barriers of communications due to technology (well, by theme I mean one post), I thought I’d help rant about another one.  And, just like the previous topic, it’s something I’ve probably been guilty of myself, and am also working on being better about.  Email has created an amazing barrier to communications.

What do I mean?

First, there’s the signal vs noise problem of people getting too many emails.  Newsletters and other mailing lists are partly to blame, as is spam, but a real issue in my opinion is the over-CC-ing.  Whether its large internal groups or other methods of including a lot of folks, there’s a whole heckuvalot of threads people are CC’ed on that are probably unnecessary.  Regardless of the Why, I don’t know anyone who doesn’t feel they get too much email to properly handle.

Second, people are using email to do things that are better done on the phone.  For example, scheduling phone calls.  It seems like instead of just picking up the phone and dialing people have resorted to emailing each other about the future plans to call each other.  Again, I’ll be totally upfront and admit I do it too, but I’m most certainly aware of the problem and am working on it.

Third, and the real reason I wrote this post, is related to #2 above, and is all about people using email to avoid having meetings.  Here’s a summary of how those emails go, where I’ll use fictitious Bill and Steve as my two personas having a realistic, but purely fictitious dialogue:

From: Bill
Sent: Monday, July 6th at 08:11am
To: Steve
Subject: Nice seeing you at that event!
Steve,
It was fun catching up with you in the halls at that conference.  I wanted to follow up with you on meeting in person to talk about possible opportunities.  How’s next Thursday at your office?
-Bill

From: Steve
Sent: Thursday, July 9th at 04:45pm
To: Bill
Subject: re: Nice seeing you at that event!
Good to see you too.  Can’t do next Thursday, going to be in NYC.  Would love to catch up.
S

From: Bill
Sent: Thursday, July 9th at 06:11pm
To: Steve
Subject: re: Nice seeing you at that event!
No problem.  How about the week following, when you’re back from your trip?  I’m good pretty much every afternoon other than Monday.  Let me know if anything in there works for you!
-Bill

From: Bill
Sent: Tuesday, July 14th at 11:41am
To: Steve
Subject: re: Nice seeing you at that event!
Steve,
Just wanted to touch base again about next week?  I’m still free on Mon, Tues, and Fri afternoons next week.  Anything good for you?
-Bill

From: Steve
Sent: Tuesday, July 14th at 11:42am
To: Bill
Subject: Out of Office Reply re: Nice seeing you at that event!

From: Bill
Sent: Monday, July 20th at 09:01am
To: Steve
Subject: Trying again…
Steve,
Hi, I’m still interested in meeting up with you this week.  I can do tomorrow after 3pm, or Friday after 1pm.  Anything there work?
-Bill

From: Steve
Sent: Monday, July 20th at 07:41pm
To: Bill
Subject: re: Trying again…
Sorry about missing you this week.  I could do something late next week if you can come out to my office.

From: Bill
Sent: Tuesday, July 21st at 08:44am
To: Steve
Subject: re: Trying again…
Sounds great.  Next Thursday, 2pm?  I’m free that afternoon.

From: Bill
Sent: Friday, July 24th at 10:11am
To: Steve
Subject: re: Trying again…
Steve – are we on for next Thursday afternoon?  I put down 2pm if that works for you…

From: Steve
Sent: Sunday, July 26th at 9:44pm
To: Bill
Subject: re: Trying again…
Going to end up on the road for big meetings this week, I didn’t realize you meant this week.

and so on…

Now I am definitely paraphrasing, but it’s not too far off the mark.  In our above scenario (in case it wasn’t clear) Steve just doesn’t want to meet with Bill, and just doesn’t seem to want to say it.  Instead, emails are ignored, meetings are missed, etc. There are certainly lots of excuses and such, but at the end of the day, it’s either time to pick up the phone, or drop it.  He’s just not that into meeting with you.

I’m sure my list of ways email is a pain is far from exhaustive.  But moving to Facebook, Twitter, or other direct messaging platforms is just substituting one leaky ship for another.  My only recommendation for fixing it is to keep your inbox as empty as possible, and to have the good sense about picking the right communication vehicle for the task at hand.  And there’s nothing like picking up the phone and just dialing…

Posted in General | 5 Comments |

Are You a Jerk With a Keyboard?

Posted on August 5, 2009 by Jeremy Toeman

The other day I wrote about my issues with tablet computers.  My general position, in a word, was that they suck.  Now observant readers like Andrew Parker noticed my last line: “if you do figure it out, I’m buying!” My post was about the real-world limitations of tablets, and was written specifically in contrast to the hype and attention the potential of tablets (and I’m definitely not the only one who feels the category has a terrible history and numerous challenges in reaching a wider customer base).  But what sucks more than the tablets was the kind of responses I saw both on my comments here and by a blogger at GottaBeMobile.  It really got me thinking about how easy it is to be a real jerk when there is no potential for face-to-face interaction.

Being a keyboard jerk, in a nutshell, is writing things you’d never have the cajones to say to someone in person for fear of some kind of retribution.  So I write a tongue-in-cheek post about tablets, and as a result, here are some of the “counter-arguments” (from commentors and the blog post in question):

  • “Yes, sadly, I think Toeman has revealed himself as yet another critic who sits at a keyboard typing in English all day, someone who would gain no benefit from a tablet, and lacks the imagination to see beyond his condition.”
  • “Did you know that the average IQ of tablet users is 1.482 times higher than those who think that tablets suck.”
  • “It can certainly reveal how much a pundit’s opinion can suck though.”
  • “Tablets make you tired. No, you tire easily because you’re a wuss.”

As commentor “Bob” on the blog pointed out “You have good points to make; there’s no reason to hide them under the blanket of a personal attack.” Wired’s Brian Chen wrote an excellent counter-point, and at no point did he stoop to do so.

There is no debate in my mind that neither Mark (the poster) nor any commentor would have said any of the above statements had we been chatting in person.  They are easy to type, but much, much harder to say.  In person, people have to see each others’ reactions, and in general, don’t like hurting feelings or saying things that might get them, say, punched.  So I could very comfortably talk derisively about a tablet computer because, well, who cares?

Look, it’s easy to type nastily.  Mark lives on the East Coast, he has no fear of me in any way, and I’m not much the punching type anyway.  And commentors tend to do so anonymously, which in my eyes is on a par with yelling at a pedestrian from inside a rapidly moving vehicle, which is why their value/contribution is roughly nil.

The reality is we all do it at some time.  We type without thinking.  We send “nastygram” emails to coworkers, colleagues, or even loved ones.  The keyboard is just so easy to use, and there’s no reason not to move rapidly.  I tweeted about how I “hated” a company’s user interface, which is true, and in fact something I’d be comfortable saying to that company’s CEO (which I ended up doing).  But it was inappropriate, and something better said in person or in a private email, and not for public consumption (which I apologized for).

So I pledge to be less of a keyboard jerk myself, and I hope others read, consider, and follow.  I can’t promise to be perfect, but hopefuly it’ll make my IQ increase, be less of a wuss, have a better imagination, and generally suck less.

Posted in General | 4 Comments |

The Tablet That Nobody Really Wants…

Posted on August 3, 2009 by Jeremy Toeman

All of them.

Wired claims 2010 is the year of the tablet. Let’s face it, however much they sound dreamy (even I’ve speculated on wanting one in the past), in practical reality tablets generally suck.  They are both a worse laptop than a laptop, and a worse touch-input device than a piece of paper I can scan with my cheapo HP all-in-one printer/scanner/fax/sock darner combo device.  So this is my “I don’t care what they say in the focus group, nobody’s buying your crappy tablet” intervention blog post.

Tablets suck at handwriting recognition. The dream of a touch-screen is you can easily edit/mark up your documents, and, as if by magic, the edits transform into your Word doc in a useful manner.  Instead you get edts tht looh lik ths, intermixed with the occasional number and odd symbol.

Tablets suck to carry around. It’s too big for your pocket, and probably too big for your murse.  Which means you need a laptop bag.  Which means you might as well carry a… laptop.

Tablets make you tired. The ergonomic problems with a laptop are bad enough. Where am I going to carry the tablet such that constant use doesn’t get exhausting?  The only worse user interface is the full hand motion system from Minority Report. Seriously, have you seen Tom Cruise’s biceps? they got huge after *that* movie!

Tablets can’t share nicely with others. So let’s pretend your tablet comes with some fancy new visual editing tool.  Well, how do you get that useful data back to the other 99.9% of people you have to interact with?  PDF?  I don’t think so.  Although I do assume that Apple would make some proprietary app that *would* work well, but that’s not the point.

Tablets suck at hiding smudges. The spittle residue on my MacBook screen is fairly intense.  I can’t imagine how my greasy french-fry-eating fingers are going to make any tablet look.  And yes, I’ve seen your iPhone, and I carry wipes around just so I don’t have to put it next to my head.  Gross.

Tablets are bad Web browsers. I still applaud the CrunchPad team for their hard work, but I have no idea why anyone thinks surfing a Web page on a tablet with fingers is better, easier, or faster than doing the same with my laptop.  Ditto for anyone else’s tablet.  Plus, when I have to input anything, which is always, I don’t really want a virtual keyboard that will, by definition, work worse than the one on my laptop.

Tablets are priced poorly. What’s the “magic” price point for this thing?  $200? No way it’ll be any good.  $800? Buy a MacBook.  $500? Buy a 3G NetBook.  There is no price point that makes sense, other than as a gimmicky product for those with too much money lying around.  Who will, for the record, all purchase one as soon as they come out.

Tablets suck at everything else. IM? Won’t work well. Video chat? Won’t work well. Spreadsheets? Nope.  About the only other thing a tablet will be good at is a finger painting application, which my 2-year-old would love.  For about 5 minutes until his short attention span moves onto the cardboard box he was playing with yesterday. Oh, and FreeCell – a tablet would be a killer FreeCell device.  Awesome.

So there you have it.  Sorry teams Apple TouchBook, CrunchPad, Windows Tablet Home Premium Ultimate 7 Edition (service pack 8), I know there is crazy hard work and tremendous effort going on in the labs.  But I think until literally all of the above problems are solved, this is a non-category.

But if you do figure it out, I’m buying!

Posted in Mobile Technology, That's Janky | Tags: Apple, crunchpad, netbook, tablet, touch-screen | 41 Comments |

Auditing my technology dependencies

Posted on July 21, 2009 by Jeremy Toeman

I am in the process of signing up for Google Voice (my number ends with CALLJT, now how cool is that??) and had this minor freak-out moment realizing how much I depend on Google.  So I got to thinking about all the places where I really do rely on tech for my day-to-day living. I was wondering on my risk/exposure in the event that the given tech or service provider were to instantly stop working in a very permanent way.

Here’s my “audit”:

Technology/Provider How I Use It How Easily I’d Replace It Risk Factor (10=high)
Web site hosting: GoDaddy This blog, Stage Two’s website, my Dad’s website. Moving to another provider is easy, but I haven’t backed up the blog in a long time. Weekend project. 7 (with likely data loss)
Email serving: Gmail Gmail hosted apps holds email for all my domains (including Legacy Locker and Triv140) Switching is easy, but since I use IMAP I would have to “freeze” my existing email folders. 3 (but goes to 9 in case not all my emails are actually locally stored)
Contacts backup: Plaxo Been using Plaxo for years to backup and synch contacts (and calendaring). No equivalent service that I am aware of. 4 (it would only be problematic if I abandoned OS X, which is unlikely. but see below…)
Data backup: Time Machine/OS X Dual backups (1 at home, 1 at office) Would need to start doing manual backups, might consider Mozy or other paid service. 2
Photo backup: Flickr (paid for) Copies of all my photos are on Flickr (minus some of the early years) Would definitely seek an alternate online backup provider (4 backups of my photo library is still not enough) 1 (no vested value other than the new initial backup would be very tedious)
Communications: Cell phone Uhm, it’s a cell phone Buy a new phone. 1 (yet another example of why not spending a lot on a cell phone lowers my dependencies in this arena – even my contacts are automatically backed up by Verizon)
TV: DVR What is this thing you call “live” TV? Cut the cord. Seriously, if there were no DVR in my world I’d get a Mac Mini and hook up boxee. 9 (would’ve scored it about a 4, but there’s no hockey streaming on boxee yet)
Operating System: OS X Reliable computing (note that I’m implying all OS X computers simply disappear) Not entirely sure on this, but my hunch is I’d go with the lightest PC laptop I could find that still ships with Windows XP. Might even try Ubuntu if that wasn’t possible. 4 (I might be miserable about it, but in all reality I use so many web services that my true OS X dependency is fairly low and I’d have virtually no data loss)
Whole home music: Sonos Whole home music (including my deck!) All I can say is “yuck”. The good thing is when I wired the home I did both centralized AND decentralized speaker wiring.  But I’d have to buy a lot of way-too expensive gear to power my 8 zones, and it would have a significantly worse UI than Sonos. 8 (pretty much it’s my wife’s house with the minor exceptions of my Sonos, grill, deck, and manroom. losing any one of these components would be devastating)
Twitter Discussing the most important issues the world has ever faced.  Or something to that effect. I guess I’d lose the ability to inform random people as to my thoughts and actions. Oh, well, other than by using my blog that is. Either a 1 or a 10 depending on your perspective.  It’s either irreplaceable or you can argue I can accomplish the same thing through my blog (reach random people) and Facebook (reach people I know)
Facebook Poke my friends and occasionally throw sheep at them. I have no idea, maybe pick up the phone from time to time? Or send an email? 2.5 (we all had plenty of relationships work plenty well long before Facebook, and I’m sure humanity will figure out how to stay in touch without it.  though throwing sheep will become more challenging)
Digital Cameras (yeah, all of them become permanently gone and we all move back to film) Take way too many pix of my kids. This is such an unrealistic scenario, but it did get me thinking about how I’d cope without digital cameras (yes, this includes my Flip). It would’ve been an annoyance pre-daddyness, but now it’d be a catastrophe. 9.5 (with thousands of photos of my kids in 2 years, I am clearly “one of those dads”. and i like it)

Thanks to this site’s HTML table generator!

I’m pretty sure that’s the sum of the list of high tech products and services I feel fairly dependent on.  Sure I could include stuff like a microwave or my car stereo, but I feel these are too commonplace to really be considered “high” tech.  I also didn’t include anything that was only about a specific company (for example if Verizon or Comcast ceased to exist, since their competition offers near-identical replacement services.  ditto for things like GCal, my email client or even office software, as they are so interchangeable).

Potential soon-to-be-added services:

  • Jajah (we are considering dropping our US+Canada cell phone package and using Jajah for our calls to the Great White North)
  • Google Voice (might use my new number as my primary number from now on, with forwarding rules to cell/office as needed)
  • GPS (after my last Nuvi was stolen we went ~6 months before picking up a new one)

Anything you feel dependent on that you’d like to share with the group?

Posted in General | 4 Comments |

More Thoughts on Ethics

Posted on July 17, 2009 by Jeremy Toeman

I blogged about “twittergate” yesterday, and it seems like the topic of “was this ethical” continues to rear its head across blogs and publications. LewisPR put up a poll asking “Was TechCrunch right to publish Twitter’s business plans?” – the overwhelming majority as I write this says “no”.  So this post is dedicated to all the “yes”es out there.  I’ll outline parallel “ethical dilemmas” and we’ll see how easy this really is to boil down.

Scenario 1:
You walk into a pawn shop (for whatever reason).  While in the shop you see a car stereo selling for $10.  It’s brand new (clearly) and you pull out your iPhone, google the product number, and learn it retails for $399.  But here it is, in front of you, without a box or instructions, for only $10.  You inquire to the store manager as to its origin, he merely responds that someone sold it to him (along with a briefcase and laptop).  As you inspect the unit for damage, you see some scratches around the edges and some of the wires on the back are broken, implying it was previously mounted into a car dashboard and hastily removed. In hushed tones, the pawn broker says it was almost definitely stolen. Do you buy it?

If you said “yes”, congratulations, you are contributing to the country’s crime problem.  Well done. Scumbag.

A quick analysis of the above scenario should reveal the overall answer to why you shouldn’t buy or otherwise endorse stolen things.  Even emails.

Scenario 2:
The person closest to you in the whole world (old friend, spouse, parent, sibling – you pick) accidentally CC’s you on an internal company email with lots of important sensitive documents.  You run a top media outlet and frequently make/break news.  The documents contain many company secrets. Your friend/spouse/etc informs you that publishing the documents would cost them their job, and possibly hurt their business in a massive way (and probably end your relationship).  Do you publish them (and knowingly cause a person you love to become unemployed based on your direct actions)?

If you said “yes”, my hunch is you’ve formed no close relationships in your life and probably need some help.  Seriously, you’d do something that would cause your kid brother to lose his job? Wha???

A quick analysis of the above scenario should reveal that when your actions can hurt those you love, you think quite carefully about them.  And if that’s true, shouldn’t we have the same respect for those who aren’t necessarily as close to us?

So back to “twittergate”.  We’ve asserted that endorsing theft is wrong.  We’ve asserted that there are times when we shouldn’t reveal secrets, regardless of the means by which we learned them.  So by the transitive property…

Posted in General | 4 Comments |

Publishing Twitter's stolen docs: the prisoner's dilemma in action

Posted on July 16, 2009 by Jeremy Toeman

The backstory – some hacker broke into some Twitter employee’s email, grabbed a bunch of docs, and sent them to some bloggers. This guy is clearly a grade-A jerk, no debate there.

Lots of juicy tidbits in the emails, ranging from personal stuff to revenue forecasts.  Now since these were stolen it’s pretty obvious the guys at Twitter didn’t want them out in the open. This of course didn’t matter to a variety of “news-breaking” bloggers, who just “couldn’t resist” putting them up while throwing up a series of rationales like “if we didn’t, someone else would’ve.”

Actually, no, they wouldn’t necessarily have unless y’all didn’t pave the way.  You just got caught playing a classic little prisoner’s dilemma game, and you all failed, head directly to jail, do not pass go.  Here’s the visualization for you…

The Prisoner’s Dilemma of Being Ethical in the News-Breaking Blogging Industry

Blogger B respects privacy Blogger B endorses theft
Blogger A respects privacy Bloggers contribute to culture with high standards Blogger A gets scoop, traffic spike, short term revenue through ads, no long term benefits

Blogger B holds head high, but probably rues the day

Blogger A endorses theft Blogger B gets scoop, traffic spike, short term revenue through ads, no long term benefits

Blogger A holds head high, but probably rues the day

Bloggers contribute to culture that rewards “bad” behaviors

But this is par for the course if your job is breaking news as fast as possible, as there is no reward for being late nor is there a penalty for being inaccurate.

In my opinion the race to be first is full of nothing but losers, as it is utterly unsustainable as there is no loyalty being built by readers who will simply follow a trail to the news, rapidly forgetting who was first yesterday or the day before.  While the publishing industry has never exactly rewarded accuracy, modern technology and communications tools are clearly worsening the problem for us poor souls who simply want to be informed.

Incidentally, regarding the ethics of publishing stolen documents, I think it pretty well speaks for itself.  It’s not about how “easy” a hack was to steal something (despite the funny as shown here). If anyone feels the need to “justify” the actions, well then they are doing just that, aren’t they?  Funny how rarely you need to justify actions that are obviously ethical…

Posted in Web/Internet | Tags: blogging, ethics, news-breaking, prisoner's dilemma | 7 Comments |

Hello Yello! (Jawbone Prime headset review)

Posted on July 10, 2009 by Jeremy Toeman

Despite the ridiculousness of the headset laws in California, I have bigger fights to fight, and condone to use a headset while driving.  Until a week ago my headset of choice was the SoundID 100.  I love how easily it slips into my ear and the sound quality is great.  My three complaints were unimpressive battery life, a not-so-great pairing with my phone (which I don’t blame on SoundID, but it simply didn’t sound good with my Samsung phone), and a tendency to occasionally make screeching noises directly into my eardrum.  The latter probably being the biggest detriment to the headset.

Now loathe I am to replace a working product, when I had the opportunity to try out the newest Jawbone Primes, I was intrigued.  After all, while I’ve never had a great experience in the past (I think it was a facial hair thing), everyone else seems to love them.  I decided to try the bright yellow model (in the office it’s affectionately referred to as a banana on my head).  The pink and red ones were a little too… pink and red.  The black, silver, and brown ones were all too drab.  Leavining banana yellow as just right!  Plus it adds that touch of panache that I could only otherwise pull off by accumulating a collection of very interesting hats. Here’s a quick vid of it:


Sporting a Yello Jawbone prime. on 12seconds.tv

The Jawbone Prime is the third generation of headsets from Aliph, and this time I think they’ve got a real winner.  Others have looked good, and they’ve generally been accepted as the premium headset (I’d once have said the Cadillac of Headsets, but really, in today’s world does anyone actually want the Cadillac of Anything???), but I’ve felt they’ve lacked on performance.  Not anymore.  The unit pairs extremely well with my phone (your mileage may vary), and the sound quality is excellent.  These are obviously the top factors in considering any headset, but I’ll continue with more.

My favorite physical improvement to the Jawbone is the in-ear loops, which function quite similarly to the SoundID unit.  No more trying to wrap weird things around my ears (which I never do well and makes me feel even more uncoordinated than I am).  I haven’t yet given it the “can I leave it in my ear all day” test, but it’s definitely not uncomfortable. My only issue is I feel I’m somewhere between the medium and large earbuds.

I have no real comment yet on the battery life.  The specs claim 4.5 hrs talk time, 8 days standby, I haven’t yet had the battery die, so I would guess it’s probably slightly lower (since I’ve *never* seen an accurate battery life assessment from a company) – regardless, I keep the USB charging cable in my laptop bag now.  The packaging for the unit is truly beautiful, possibly the best-designed I’ve ever seen.  And now for the zinger – but I wish they weren’t using so much plastic and other unsustainable materials to accomplish such beauty.

Finally, my only real product complaints – the buttons.  While putting the unit in my ear, I tend to push the button that disconnects a call (while the phone is ringing).  Further, there are so many button combinations (push one of them 5 times in a row to activate a feature) that as a result I can’t remember any of them.  Now there’s an obvious, necessitated tradeoff between incorporating so much functionality and only having two buttons, but I have to think there is a better way to handle it.  That said, since I am definitely adopting the Jawbone Prime as my default headset, this is more in the “annoyance” category than anything else.

So there you have it. Definite thumbs-up for the Jawbone Prime.  Get your own not-so-mellow Yello here at Amazon for $129.

Posted in General | 1 Comment |

Not all PR people (nor bloggers) are alike

Posted on July 5, 2009 by Jeremy Toeman

Another week, another set of nonsense about how PR people are bad, don’t know anything about new media, etc etc etc.  I’ve seen this so much I was about to shut the lid of my laptop and ignore, but instead felt I should say something.  In summary:

I’ll make it quite simple to understand: this industry is simply too vast to generalize.  There are PR firms and individuals who understand influence, social media, and bloggers.  There are firms who don’t.  There are those who know how to leverage all the changing media to benefit their clients.  And there are those who don’t.

…

Maybe we can stop with the generalizations while we let the good continue to separate from the bad

read the rest here…

Inspired by the NY Times, Scobleizer, and TechCrunch.

Posted in Marketing | Leave a comment |

Why I'm disconnecting Twitter from Facebook

Posted on July 2, 2009 by Jeremy Toeman

About a week ago I decided to hook my twitter stream up to my facebook status updates. I figured it’d be an easy way to get the same messages out to more people, and with more places for conversation/interactivity.  But I pretty much completely forgot about the following attributes of my Tweets™:

  • Much of the time I am “re-tweeting”, passing along something someone else says, typically in an effort to seem cool or more knowledgeable than I am.
  • Many of my other tweets are responses to tweets, which inherently include virtually no context whatsoever about the conversation when shown in isolation on Facebook.
  • Often I tweet about new blog posts, which are automatically included in my Facebook content stream.

Here’s a snapshot:

twitter-boring

This leaves about 2% of my actual tweets as “interesting content” (at best).  They look more like this:

twitter-interesting

Now on twitter, the whole concept that many of a user’s tweets are uninteresting to many of their followers is, for the most part, irrelevant.  Few-to-none of a twitterer’s followers are real-world friends, and there are so many other tweets flying by, the majority of Twitter users do not see the majority of tweets from the people they follow. And in the twitterverse, that’s just plain twitterfabulous!

But in Facebook it’s not.  By and large, the vast majority of Facebook users (in other words – people who use Facebook and don’t live in the SF Bay Area) are friends with people they know from real-life.  They rarely boast about quantity of Facebook friends because it’s mostly meaningless.  As a result, while a tremendous amount of content is still lost in the stream, the majority of Facebook users see much of the content from their friends.

Further, since these are more likely to be people we encounter in a medium beyond Facebook, we are discouraged from sharing, for lack of a better word, crap.  And hence, my crapstream will be discontinued from boring my friends on Facebook.  Sorry about that.  I’ll go back to boring you through other updates.

Posted in Web/Internet | 11 Comments |
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About

Jeremy Toeman is a seasoned Product leader with over 20 years experience in the convergence of digital media, mobile entertainment, social entertainment, smart TV and consumer technology. Prior ventures and projects include CNET, Viggle/Dijit/Nextguide, Sling Media, VUDU, Clicker, DivX, Rovi, Mediabolic, Boxee, and many other consumer technology companies. This blog represents his personal opinion and outlook on things.

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