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The Handy Android Fanboy Detector

Posted on August 16, 2010 by Jeremy Toeman

If you are unfamiliar with the term, read my friend Harry’s article for a great piece on “the fanboy“.  Now, onto the piece – which I anticipate bringing me tons of annoyed Android folks (much like my tablet rant did last year).

I started using Android last December with the HTC Droid Eris.  My decision came after watching a friend really enjoy the use, a small amount of personal hands-on time, and the excitement about the platform itself.  Eight months later, and other than the vision of an open platform for smartphones, I have nothing but disdain for the current Android phone landscape.  I find the devices crude and clunky, the product experience weak, and the overall state of the platform in “advanced beta” at best (if enough people clamor in the comments, I’ll write another post on just that topic).  Granted, I am a product purist and I have one of the weaker Android devices on the market, but I’ve had a chance to use every one of the current “state of the art” phones other than the Droid 2, and my opinions remain the same.

Yet they are selling them by the bucketful.  So I can’t possibly be right on this, as 20+ million other people are defying my belief that the phones themselves are lousy and barely usable.  Or can I?  After lots of discussions with Android users, I’ve divided up the Android world into the following buckets:

  • Android Newbies: This group is new to the Android experience, and are probably very happy with their experience, despite lots of frustrating glitches at times.  Why?  Most of them are upgrading from feature phones (the industry term for a non-smartphone), and this is likely their very first experience to having the magic of Interwebbing on their phones.  What’s not to love?  That part comes soon.
  • Android Haters: Having used their Android device for weeks-to-months, they have come to notice all its shortcomings, ranging from inconsistent back button use to awkward keyboards to erratic input sensitivity, all things they failed to really notice during the 30 day window to return the phone with no commitment.  Furthermore, they are likely annoyed that their phone became outdated in less than 90 days since purchase – a phenomenon not well appreciated by tens of millions of people, despite what the tech community thinks. They/we are trapped, waiting, hoping, watching…
  • Android Fanboys: The folks who think Android just freakin’ rocks, man.

What’s wrong with a Fanboy? Nothing at all.  I have nothing but good feelings for anyone who loves any product, platform, service, etc – it’s fun to love stuff.  However, I’m more than a little concerned about (1) more newbies buying products they shouldn’t, (2) building up the “Awesomeness” of the platform to the tech industry, when it’s not really at the same caliber as it could be (and indirectly letting device makers off the hook to build better products), and most importantly – (3) my phone sucks and I’m pissed, so this is my chance to vent.

Here’s some tips how to tell the Fanboys from the rest. Take it all with a grain of salt.

  • They preach about openness.  The Android fanboy will tell you multiple times about how the platform is open and how that’s a great benefit to everyone. Let’s be totally blunt for a second: the average technology user cares about “open” products roughly zero.  If they did, then companies like Microsoft, Apple, etc would never have become the behemoths they are.  Openness is great in theory, and in very specific instances can be a huge factor, but it is not, in and of itself, a “benefit”.  My “open” phone has a lousy app marketplace, requires third-party software to be regularly usable, has no inherent easy way to play media files, and actually shipped with not one, but two different native email applications (one of which actually disappeared on its own during the last software update).
  • They show you widgets. “Look ma, its the weather! On my Phone!” Android devices are capable of displaying widgets, which are unquestionably one of the coolest things about Android.  But there’s only a few really useful widgets, and they do not, in any way, make up for the rest of the Android experience.  I have a widget called “Agenda”.  When I view it, it takes up to 5 seconds to show me my agenda (during which it doesn’t say “loading agenda”, it says “NO agenda”.).  Ditto for my Stocks widget, Mail widget, etc.  Don’t get me wrong, I love the widgets, but they alone do not a good phone make.
  • They ignore the little details. My “send text message to my wife” shortcut on my home screen is very cool (shortcuts, after widgets, are a very cool element of Android).  But when I click on it, it brings me to a “send message” screen, with my cursor highlighting the “To” field, resulting in me starting to write my text in the wrong place (it should be the “message” field).  Not a big deal, right?  There’s tons of them. Now compound that little experience to all experiences and you’ll get a better picture.  It’s as if every edge possible could be the rough version.  But Fanboys don’t care, they’ll trivialize these nuances or tell you they’ll be fixed in an upcoming version (more on that in a moment).  Here’s the thing: it’s the little things that matter when it comes to product experience!  If every single time I send a text message I have to go through an inconvenience, how on earth can this be “awesome”?
  • They know the difference between Android versions and implementations. For those unaware, Android is a rapidly evolving platform, which at the surface sounds really great.  But it isn’t great to most consumers who are buying phones for their use now, and who don’t want to have to think about things getting fixed in the future.   I’d make the analogy to early days of Windows, except when you buy a Dell or an HP (or, shudder, a Vaio – wow, been a while since I went there!), you get a product that works consistently, with some extremely subtle nuance in specific applications.  In Android, a Froyo with Sense is different than an Eclair with Blur.  Yup, that was a technically accurate statement. The problem here is the very core, the baseline experience simply isn’t good enough, and Google is trying to fight the very upstream battle in mobile of getting manufacturers to not differentiate against each other.  Lastly, since there’s upgrades coming all the time, it’s impossible to know if the phone you buy today will do the things Android is promised to one day do.
  • They justify carrying huge phones. Have you seen the Evo or Droid X?  Massive.  Practically as big as my iPad (no, not really, calm down).  Maybe if the platform included a great video delivery experience (translated: or any video experience) this would make sense.  Instead, you get a huge brick and are left to figure out what to do with it on your own. Worst of all, the bigger phones are the “good” ones, leaving consumers with the awkward decision between buying something convenient versus a house phone. The moment a device isn’t pocket-sized, it’s competing against non-phones, but yet the Fanboys overlook this every time.  And if carnies can’t hold it, I don’t want it either.  And while I’m at it, can someone explain how 2-3 hours of use with a fully charged battery is considered acceptable??
  • They make a big deal out of commonplace stuff. Here’s a recent review of the HTC Hero, which used no fewer than three sentences to praise the headphone jack.  Yes, the headphone jack.  And so you don’t have to read it, just know – it’s just a headphone jack!  In the words of a fanboy: Woot!1!!
  • They get excited about hot-sounding but generally impractical features. Translating voice into text messages?  Sounds awesome.  Now use it.  This piece sums it all up nicely.  In all truth, you really can build some amazing things with Android, I don’t deny that at all.  But if you don’t have the basics working amazingly well, it doesn’t matter.  It’s like having sprinkles on your hot fudge sauce on your ice cream on your 7 layer cake only to find out the cake is liver-flavored.

And now for the clincher

They compare against the iPhone, all the time.  Greatness is defined by what you are, not by what something else is or isn’t.  I wrote this entire post without referencing the iPhone (until now), as I have no interest in comparing the two (I personally have never owned an iPhone, for the record).  I have no idea what Android does “better” than an iPhone, I don’t care, as it doesn’t improve my experience one bit.  But Fanboys do.  Fanboys can’t not bash the iPhone to make a point (here’s an article with 18 references to the iPhone alone). The iPhone being a closed system doesn’t help me decipher bizarre icons littering my experience.  The iPhone dropping calls doesn’t help me accidentally hang up on callers because the logic to process touch events handles them after rendering new activities (translation: I am clicking a button on the screen, a call comes in, and the place I had just clicked was “ignore call”, and the phone decides that my click was to ignore the call, not whatever I was doing before.  This is poor design).  The iPhone having a death grip doesn’t make my onscreen keyboard more usable.  So I’ll say it again: Greatness is defined by what you are, not by what something else is or isn’t.

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Posted in Mobile Technology | Tags: android, droid, HTC, iphone, motorola, product experience | 56 Comments |

Google TV vs Apple TV? I don't think so…

Posted on June 2, 2010 by Jeremy Toeman


Watch live video from Jeremy Toeman on Justin.tv

Stories I referenced:

  • Why Google TV As A Platform May Push Apple To Build Televisions
  • Google TV: Good Idea, Poor Initial Execution (this is the article I misattributed to Harry McCracken on the podcast – should’ve been Avi Greengart)
  • Steve Jobs: Google TV Will Go the Way of TiVo and Roku

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Posted in Convergence | Tags: android, apple tv, google tv, HTC, interactive tv, logitech, smart tv | Leave a comment |

Sprint Mogul Review

Posted on June 10, 2008 by Guest Contributor

The HTC Mogul is a smartphone available on the Sprint network, which runs Windows Mobile 6 Professional. It is equipped will a full QWERTY slide-out keyboard, and a QVGA (240×320) touchscreen. The Mogul I’m using for review has the newest ROM upgrade which unlocked the GPS chip, and the EV-DO Rev-A data connection.
To get the new ROM update for your Mogul go here.

Listed are the rest of the phone’s important specs (taken from phonescoop.com)

Weight 5.8 oz
Dimensions 4.33″ x 2.32″ x 0.73″
Check out this iPhone vs Mogul size comparison
at sizeasy.
Battery Talk – 5.4 hours max. (324 minutes)
Standby
– 340 hours max. (14.2 days)
Processor 400 MHz
Memory RAM – 64 MB
Storage – 162 MB
Connectivity Bluetooth – Supported Profiles: HFP, HSP, OPP, A2DP, AVRC, HID, PAN, SAP version 2.0
Wi-Fi
– 802.11 b,g
Memory Card Slot Type microSD (TransFlash)
Camera Resolution 2+ megapixel

Like all other WM devices this phone works best with the Microsoft Exchange server. It flawlessly integrates all your information over the air, without needing to connect to any computer, ever. It can receive emails the instant they are in your inbox, add dates and times of accepted calendar invites directly into your calendar app, and sync your contact and task listings. Users who are looking to get these tasks done quickly and effectively are the ones looking into the HTC Mogul. This device is very powerful but it isn’t for everyone, below are my opinions which should help you decide whether this smartphone is right for you.

Hardware–
The Mogul is a very tactile phone. It has 5 programmable hardware buttons, a 5-way directional pad, 2 hardware softkeys, a call and end button, a start button, 2 “OK” buttons, a navigational dial, a full QWERTY slide out keyboard, and a hardware WiFi on/off switch. The device feels like a rather good size for my hand. It couldn’t hurt if it was a little bit thinner, but it doesn’t feel overwhelmingly thick. The phone feels very sturdy, but it is a little on the heavy side. This might be a problem for someone with children that like to use their phone every once in a while. My other concern about the physical hardware is the super flimsily battery cover.

One of the best features of the hardware is its slide out keyboard. It has a spring loaded action, which causes it to snap open and closed, making a solid clicking sound. The keys themselves are spaced out very well and give good feedback when typing. There are also 2 indicator lights, located at the top, that illuminate when the caps or the function locks are activated. This is a cool feature that makes typing on this device, that much easier.

The one down side about having a slide out keyboard and no keypad on the face of the device is that it is extremely difficult to type with one hand. There is an onscreen keyboard that lets a user do so, but the keyboard that comes standard is so small you end up hitting the wrong letter half the time. There are 3rd party onscreen keyboards, but each of them has its own flaws and they don’t seamlessly integrate with every application. For those of you that text and drive, this phone isn’t for you. (disclaimer: don’t text and drive, it is very dangerous to take your eyes of the road for extended periods of time.)

OS-
Windows Mobile 6 Professional is overwhelmingly decent right out of the box. It is a multi-tasking OS, meaning more than one application can run at a time. Due to only 64MB of RAM, the OS tends to lag a little between clicks and app changes. When a user is done with an application, they need to be sure they hit the “X”, to close the app, or else it will stay open and drain memory resources. This is a change that was added with the newest ROM update. On some occasions the phone requires a reboot, in order to function at normal speeds again. These lag and speed issues are ones that a user must learn to live with, or else they will find themselves looking to get a different phone, fast.

User Interface-
The user interface for WM6 is out dated; it takes its design cues from Windows XP. While one can accomplish all of the same tasks on its default setting, WM6 doesn’t start to shine until you step into the realm of customizing it and making it your own. Here are some before and after shots of my home screen.

Default HTC Mogul Home Screen Custom HTC Mogul Home Screen
Mogul Default Home Screen Mogul Custom Home Screen

As you can see on the left I have the default home screen with some basic information that a user needs. On the right is my customized home screen with a nice big clock along with email, text message, and missed call buttons. Below that are 3 big tabs that give me access to, this home screen, a weather screen, and a quick launch screen with shortcuts to 9 most used programs. Since the Mogul has 5 programmable hardware buttons, with this home screen plug-in, once my phone is turned on and unlocked, I am no more than 2 click away from 20 different programs. Which makes navigating much faster than the default home screen.

This home screen plug-in was actually taken from the HTC Touch and adapted to work on other HTC WM6 smartphones. A web community called XDA-Developers, made this and other HTC apps conversions possible.

The home screen is only the beginning of the modification I have made to my WM6 Mogul UI. I installed threaded text messaging, an iPhone-like contacts app, a new skin for the phone screen, a new system font, a single click app that changes my phone from ring to vibrate, and an HTC on screen keyboard. The great thing about WM6 on an HTC smartphone, is that with the xda-developers community and other sites like it, there are endless possibilities of the looks and applications you can add to your smartphone.

Must have app-
The absolute best application that every owner needs to add to this phone is Google Maps. Since it has a GPS chip you can use the app to find your current location, which takes about 10-15 sec. Once it has that, you can search your area for whatever business or address you are looking for. If you like, you can then get directions from your current GPS location to the location you just searched for. With this app it’s truly amazing how fast you can find places and get directions from your current location.

Highlights-
-The full QWERTY slide out keyboard, gives users a rather quick and easy way to type on this device. The downfall is the lack of a quality onscreen keyboard for the times that a user would want to use one hand to type.

-Over the air syncing makes this phone a much needed tool for user working at a business with the Microsoft Exchange server.

-This phone begs to be customized, therefore if a user doesn’t have the time or skill to do so, their user experience won’t be at its optimal level.

-The ability to multi-task on this phone lets user accomplish multiple things at a time. The downfall is that its RAM is limited and causes the phone to lag when too many things are running.

-Google Maps with the updated ROM that unlocks the GPS chip, makes this phone a valuable tool for traveling business users.

Final thoughts-
Overall I think that the HTC Mogul is a great smartphone with tremendous power. This device is perfect for business users that do a decent amount of traveling. The Mogul is also a good fit for users that enjoy tweaking out their phones and spending time to customize them. Casual and beginner smartphone users, might find this phone a little too overwhelming.

Hopefully I have given you enough information for you to decide whether or not this smartphone could be the right smartphone for you. If you still need more information, I recommend, like I do with every smartphone, try it out before you commit to purchasing it. Since every service provider has a 30 day return policy, anyone can sign up for a new phone, return it within the 30 days, and only pay for the service used in that time period. This will help you know for sure you like the phone before you port your phone number and/or get locked into a 2 year agreement.

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Posted in Gadgets, Mobile Technology, Product Reviews | Tags: HTC, Mogul, review, Sprint, Windows Mobile, WM6 | 5 Comments |

About

Jeremy Toeman is a seasoned Product leader with over 20 years experience in the convergence of digital media, mobile entertainment, social entertainment, smart TV and consumer technology. Prior ventures and projects include CNET, Viggle/Dijit/Nextguide, Sling Media, VUDU, Clicker, DivX, Rovi, Mediabolic, Boxee, and many other consumer technology companies. This blog represents his personal opinion and outlook on things.

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