I can’t confirm the stat (since I’m making it up), but I’ll go out on a limb and say TiVo’s product satisfaction rate probably hovers around 90%. Echostar’s DVR is generally very well-liked by many of it’s customers. Heck, even the tiny fraction of Windows Media Center Edition owners who use their PCs as DVRs claim it’s phenomenal. And then there’s Comcast.
For HDTV DVR services, Comcast uses the Motorola DCT6412 set-top box, a unit that is simply plagued by defects nationwide. Ask someone who owns this unit, odds are pretty good they’ll talk about their problems at length, and complan how much they hate it. My friend Ryan was so frustrated by his unit (which is definitely defective) that he blogged about it.
I walked into my living room this morning to find my wife watching TV and when she pulled up the program guide, I noticed I’d lost about 1/8th of my overall screen space to a new “advertisement slot” (photos below). Worse yet, I’ve lost 2 (of 6) lines of the visible grid area, meaning I have to spend roughly 1/3 longer than before just to scroll through channels.
What a terrible, terrible move. Here are a few simple ways they could make this marginally better (assuming they won’t get rid of it):
- Reduce the height of the ad to the same height as a grid item, giving me one line back
- Only have it show up once every XX pages
- Use the “top area” where the Comcast logo is instead, since that’s pretty much wasted space already
- Make it slightly bigger, but then let me hide it once I’ve viewed it (it can reappear every XX minutes)
Or just give me the darn TiVo interface already – the one that was announced two years ago. Come on!
Pingback: Zatz Not Funny!»Blog Archive » Comcast DVR Ads Spread to Bay Area
Pingback: All PVR » Blog Archive » Comcast DVR Ads - Who’s getting paid?
Comcast has a LOT of nerve taking away critical screen space from what has to be one of the absolute WORST USER INTERFACE’s ever. I’m paying nearly $130/mo for this awful service (including a uselessly small capacity PVR that provides no reasonable way to save my content to my media server HDD). I don’t even get an ABC HD Channel in my lineup. If I had a viable alternative, I’d be gone from Comcast in a heartbeat! They should be crediting me for the lost screen real estate and making my user interface more cumbersome. And, try to find someone at Comcast to complain to. GOOD LUCK! Comcast, put a comments blog up on YOUR website, and you’ll hear what you’re customers REALLY want! And its NOT more ads on the MENU screen!
MH Kitchen – Aptos CA
Pingback: My Comcast program guide is now (even) worse « Oleksiy Pantyeyev’s Weblog