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I (heart) OpenTable

Posted on October 5, 2006 by Jeremy Toeman

So the scenario looks a little something like this: Having Geek Dinner 2 tonight and needed to find a place to seat 8 people, preferably in a quieter location where we can chat.  Gotta find a spot.  Where do I go? OpenTable.com.

I know they’ve been around since 1998, but they made it through the dot-collapse, and while I won’t say they vanished, they aren’t ‘exciting and new’ anymore.  But I also know that there’s a lot of folks out there who haven’t heard of them, so I figured I’d give them a little shout-out.

SearchBottom line is it’s about the easiest site in the world to use.  No need to register (although you can and there is a good incentive to do so, which I’ll mention in a moment), you can just start searching.  For tonight’s dinner, I clicked on San Francisco and was given a very simple search page.

I selected a few options, including party size and price point, and clicked Search.  One really nice option in their search system is grouping – most search engines require you to pick one or another option (e.g. all 2-star restaurants), but they intelligently include grouped options (e.g. up to 2-star restaurants).

Results come back quite quickly, and are presented in a very appealing layout, with simple easy-to-use search and sort options.  Not only that, in addition to searching your target time, the OpenTable system automatically displays Earlier and Later options for each result:

Results

I picked my choice, and gave my phone number and email address.  I was also able to add comments (such as “we’d like a private room if possible”) which go straight to the maitre d.  Also, I’m given the option to register, which gets me “opentable points”.  Again, if I don’t want to register, I’m all done, reservation made, voila.

For every reservation you make (and keep – because anyone can make reservations, but it’s keeping them that matters), you get 100 points.  Every time you hit 2000 points, you can get a dining check for $20.  That’s it, no fees, no nothing. 

That’s it – I guess I’m 8 years late on reviewing the service (although I’ve been using it for 3), but hey, I’m not always the first on the block for things.  I would like to see a tighter integration with CitySearch (or, yawn, Yelp, I guess), since they have that relationship already.  Would be nice to see instant reviews, recommendations, etc all on the same place, but hey, I can always open another window or tab, right?

I wonder if I need a “food” category? 😉

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About

Jeremy Toeman is a seasoned Product leader with over 20 years experience in the convergence of digital media, mobile entertainment, social entertainment, smart TV and consumer technology. Prior ventures and projects include CNET, Viggle/Dijit/Nextguide, Sling Media, VUDU, Clicker, DivX, Rovi, Mediabolic, Boxee, and many other consumer technology companies. This blog represents his personal opinion and outlook on things.

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